Notice history

Feb 2022

Mar 2022

Apr 2022

Feb 2022

Mar 2022

Apr 2022

Feb 2022

Mar 2022

Apr 2022

Feb 2022

Mar 2022

Apr 2022

Feb 2022

Mar 2022

Apr 2022

Feb 2022

Mar 2022

Apr 2022

Feb 2022

Mar 2022

Apr 2022

Feb 2022

Mar 2022

Apr 2022

Feb 2022

Mar 2022

Apr 2022

Resolved
11 April 2022 at 4:06 PMUTC
Resolved
11 April 2022 at 4:06 PMUTC
We have now been informed that the issue has been resolved.
Investigating
11 April 2022 at 12:55 PMUTC
Investigating
11 April 2022 at 12:55 PMUTC
We have been made aware that certain circuits provided by BT are going offline. We are trying to imnvestigate the reason for this. However the backbone network supplier has had to evacuate their building and so we are unable contact them. We are noticing that some circuits are coming back online so please bear with us. Sorry for any inconvenience caused. We are currently investigating this incident.

Update
05 April 2022 at 11:00 PMUTC
Update
05 April 2022 at 11:00 PMUTC
Maintenance has completed successfully
Completed
05 April 2022 at 11:00 PMUTC
Completed
05 April 2022 at 11:00 PMUTC
Maintenance has completed successfully
Update
05 April 2022 at 8:00 PMUTC
Update
05 April 2022 at 8:00 PMUTC
Maintenance is now in progress
Update
05 April 2022 at 8:00 PMUTC
Update
05 April 2022 at 8:00 PMUTC
Maintenance is now in progress
In progress
05 April 2022 at 8:00 PMUTC
In progress
05 April 2022 at 8:00 PMUTC
Maintenance is now in progress
Planned
05 April 2022 at 8:00 PMUTC
Planned
05 April 2022 at 8:00 PMUTC
Tuesday, 05 April 2022 between 21:00 - 00:00

Work is required in order to improve our systems.

Tuesday night between 21:00 - 00:00 we will be carrying out essential upgrade work.

This maintenance is classed as at low risk.

Update
18 March 2022 at 4:42 PMUTC
Update
18 March 2022 at 4:42 PMUTC
Yesterday we found a punctual issue related to the cloud phonebook that was causing the C30 handsets to reboot.

We addressed this issue in our servers (LDAP), but we also raised the fault with the manufacturer. We are now waiting for their response and we believe that a new version of the firmware will be released in the next months to fix this issue in the hardware to future-proof expansion. The fix we put in place will prevent this situation from occurring until the new release takes place
Resolved
18 March 2022 at 9:23 AMUTC
Resolved
18 March 2022 at 9:23 AMUTC
The issue regarding the registration C30 handsets has now been resolved and an RFO will be published soon.
Monitoring
17 March 2022 at 4:01 PMUTC
Monitoring
17 March 2022 at 4:01 PMUTC
We are aware that the issue with the C30 phones has started again and we are still investigating the root cause.

We are sorry for any inconvenience this is causing.
Identified
17 March 2022 at 2:02 PMUTC
Identified
17 March 2022 at 2:02 PMUTC
We noticed that at about 13:10 today we had an issue with our Model C30 telephones. We are currently working on a resolution for this and hope to have rectified the issue. If you are still having issues then in the first instance please power cycle your telephone. If it still occurs please advise the support team

Completed
03 March 2022 at 10:11 PMUTC
Completed
03 March 2022 at 10:11 PMUTC
Maintenance has completed successfully.
In progress
03 March 2022 at 9:00 PMUTC
In progress
03 March 2022 at 9:00 PMUTC
Maintenance is now in progress
Planned
03 March 2022 at 9:00 PMUTC
Planned
03 March 2022 at 9:00 PMUTC
Thursday, 03 March 2022 between 21:00 - 00:00

Work is required in order to improve our systems.

Thursday night between 21:00 - 00:00 we will be carrying out essential upgrade work.

This maintenance is classed as at low risk.

No notices reported this month

Feb 2022 to Apr 2022

NTA - Notice history