NTA - Notice history

All systems operational

Inbound Calls - Operational

100% - uptime
Feb 2022 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2022
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Outbound Calls - Operational

100% - uptime
Feb 2022 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2022
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Web Interface - Operational

100% - uptime
Feb 2022 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2022
Mar 2022
Apr 2022

Busy Lamps - Operational

100% - uptime
Feb 2022 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2022
Mar 2022
Apr 2022

API - Operational

100% - uptime
Feb 2022 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2022
Mar 2022
Apr 2022

No Service Impact Expected - Operational

100% - uptime
Feb 2022 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2022
Mar 2022
Apr 2022

Notice history

View current status

Apr 2022

BT Broadbands
ResolvedPartial outage3 hours 11 minutes
  • Resolved
    UTC
    Resolved

    We have now been informed that the issue has been resolved.

  • Investigating
    UTC
    Investigating

    We have been made aware that certain circuits provided by BT are going offline. We are trying to imnvestigate the reason for this. However the backbone network supplier has had to evacuate their building and so we are unable contact them. We are noticing that some circuits are coming back online so please bear with us. Sorry for any inconvenience caused. We are currently investigating this incident.

APR5
Planned Maintenance 5 April 2022
CompletedMaintenance3 hours
  • Update
    05 April 2022 at 11:00 PMUTC
    Update
    05 April 2022 at 11:00 PMUTC

    Maintenance has completed successfully

  • Completed
    05 April 2022 at 11:00 PMUTC
    Completed
    05 April 2022 at 11:00 PMUTC

    Maintenance has completed successfully

  • Update
    05 April 2022 at 8:00 PMUTC
    Update
    05 April 2022 at 8:00 PMUTC

    Maintenance is now in progress

  • Update
    05 April 2022 at 8:00 PMUTC
    Update
    05 April 2022 at 8:00 PMUTC

    Maintenance is now in progress

  • In progress
    05 April 2022 at 8:00 PMUTC
    In progress
    05 April 2022 at 8:00 PMUTC

    Maintenance is now in progress

  • Planned
    05 April 2022 at 8:00 PMUTC
    Planned
    05 April 2022 at 8:00 PMUTC

    Tuesday, 05 April 2022 between 21:00 - 00:00

    Work is required in order to improve our systems.

    Tuesday night between 21:00 - 00:00 we will be carrying out essential upgrade work.

    This maintenance is classed as at low risk.

Mar 2022

Issues with C30
Resolved19 hours 21 minutes
  • Update
    UTC
    Update

    Yesterday we found a punctual issue related to the cloud phonebook that was causing the C30 handsets to reboot.

    We addressed this issue in our servers (LDAP), but we also raised the fault with the manufacturer. We are now waiting for their response and we believe that a new version of the firmware will be released in the next months to fix this issue in the hardware to future-proof expansion. The fix we put in place will prevent this situation from occurring until the new release takes place

  • Resolved
    UTC
    Resolved

    The issue regarding the registration C30 handsets has now been resolved and an RFO will be published soon.

  • Monitoring
    UTC
    Monitoring

    We are aware that the issue with the C30 phones has started again and we are still investigating the root cause.

    We are sorry for any inconvenience this is causing.

  • Identified
    UTC
    Identified

    We noticed that at about 13:10 today we had an issue with our Model C30 telephones. We are currently working on a resolution for this and hope to have rectified the issue. If you are still having issues then in the first instance please power cycle your telephone. If it still occurs please advise the support team

MAR3
Planned Maintenance 03 March 2022
CompletedMaintenance1 hour 11 minutes
  • Completed
    03 March 2022 at 10:11 PMUTC
    Completed
    03 March 2022 at 10:11 PMUTC

    Maintenance has completed successfully.

  • In progress
    03 March 2022 at 9:00 PMUTC
    In progress
    03 March 2022 at 9:00 PMUTC

    Maintenance is now in progress

  • Planned
    03 March 2022 at 9:00 PMUTC
    Planned
    03 March 2022 at 9:00 PMUTC

    Thursday, 03 March 2022 between 21:00 - 00:00

    Work is required in order to improve our systems.

    Thursday night between 21:00 - 00:00 we will be carrying out essential upgrade work.

    This maintenance is classed as at low risk.

Feb 2022

No notices reported this month

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