NTA - Notice history

All systems operational

Inbound Calls - Operational

100.0% uptime
Mar 2022 · 100.0%Apr · 100.0%May · 100.0%

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Outbound Calls - Operational

100.0% uptime
Mar 2022 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2022
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Web Interface - Operational

100.0% uptime
Mar 2022 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2022
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Busy Lamps - Operational

100.0% uptime
Mar 2022 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2022
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API - Operational

100.0% uptime
Mar 2022 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2022
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No Service Impact Expected - Operational

100.0% uptime
Mar 2022 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2022
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Notice history

View current status

May 2022

MAY26
Planned Maintenance 26 May 2022
CompletedMaintenance3 hours
  • Completed26 May 2022 at 11:00 PMUTC

    Maintenance has completed successfully

  • Update26 May 2022 at 8:00 PMUTC

    Maintenance is now in progress

  • Update26 May 2022 at 8:00 PMUTC

    Maintenance is now in progress

  • In progress26 May 2022 at 8:00 PMUTC

    Maintenance is now in progress

  • Planned26 May 2022 at 8:00 PMUTC

    Thursday, 26 May 2022 between 21:00 - 00:00

    Work is required in order to improve our systems.

    Thursday night between 21:00 - 00:00 we will be carrying out essential system work.

    This maintenance is classed as at low risk.

Broadband Outages
Resolved23 hours 23 minutes
  • ResolvedUTC

    We are pleased to announce that as of 20:30 on 19.05.22 that the issue that was affecting some of our broadband suppliers Global Switch location has been fully resolved. We again apologise for any inconvenience caused.

  • MonitoringUTC

    At 1pm

    STREAM: Troubleshooting

    • Isolate G52 Switch 2 from the Network - Completed

    • G52 Switch 1 to be configured for core routing - Completed

    • Bring up all LAN interfaces on G52 Switch 1 individually to return service - In Progress

    Next Status:

    • Bring up all the services/connections

    • Pending vendor and KCOM investigation on the 2 CAS devices

    Current Status: Most servers are now back online but we will keep monitoring until we get a FRO

  • UpdateUTC

    An update from our supplier.

    A major service outage has been detected at Global Switch affecting connectivity, internal systems and portals. Engineers are on route now to investigate

  • InvestigatingUTC

    We have been made aware that there is a major outage of broadbands that is affecting some of our broadband services. We are currently investigating the issue with our supplier. We apologise for any inconvenience this is causing. We will update you as soon as we have more information.

MobeX Connections
ResolvedDegraded performance52 minutes
  • ResolvedUTC

    MobeX services are now back up and running and we will continue to look into the calls. We apologise for any inconvenience.

  • IdentifiedUTC

    We have identified that there is an issue with our MobeX connections. We are currently investigating and look to have this resolved very soon.

Broadband Issues
ResolvedPartial outage4 hours 5 minutes
  • ResolvedUTC

    The broadband issue has now stabilised, however we will keep on monitoring the services and will update you with an RFO once we receive one

  • InvestigatingUTC

    We are currently investigating this incident. We are noticing that certain broadbands throughout the country are currently down. We have raised the issue with the network supplier and hope to have a resolution soon. Please try powering down your router for 20 minutes to see if a new network session can be established. Sorry for any inconvenience this is causing.

MAY4
Planned Maintenance 04 May 2022
CompletedMaintenance5 hours
  • Completed04 May 2022 at 11:00 PMUTC

    Maintenance has completed successfully

  • In progress04 May 2022 at 6:00 PMUTC

    Maintenance is now in progress

  • Planned04 May 2022 at 6:00 PMUTC

    Wednesday, 04 May 2022 between 19:00 - 00:00

    Work is required in order to improve our network infrastructure.

    Wednesday night between 19:00 - 00:00 we will be carrying out essential upgrade work.

    This maintenance is classed as at low risk.

Apr 2022

BT Broadbands
ResolvedPartial outage3 hours 11 minutes
  • ResolvedUTC

    We have now been informed that the issue has been resolved.

  • InvestigatingUTC

    We have been made aware that certain circuits provided by BT are going offline. We are trying to imnvestigate the reason for this. However the backbone network supplier has had to evacuate their building and so we are unable contact them. We are noticing that some circuits are coming back online so please bear with us. Sorry for any inconvenience caused. We are currently investigating this incident.

APR5
Planned Maintenance 5 April 2022
CompletedMaintenance3 hours
  • Update05 April 2022 at 11:00 PMUTC

    Maintenance has completed successfully

  • Completed05 April 2022 at 11:00 PMUTC

    Maintenance has completed successfully

  • Update05 April 2022 at 8:00 PMUTC

    Maintenance is now in progress

  • Update05 April 2022 at 8:00 PMUTC

    Maintenance is now in progress

  • In progress05 April 2022 at 8:00 PMUTC

    Maintenance is now in progress

  • Planned05 April 2022 at 8:00 PMUTC

    Tuesday, 05 April 2022 between 21:00 - 00:00

    Work is required in order to improve our systems.

    Tuesday night between 21:00 - 00:00 we will be carrying out essential upgrade work.

    This maintenance is classed as at low risk.

Mar 2022

Issues with C30
Resolved19 hours 21 minutes
  • UpdateUTC

    Yesterday we found a punctual issue related to the cloud phonebook that was causing the C30 handsets to reboot.

    We addressed this issue in our servers (LDAP), but we also raised the fault with the manufacturer. We are now waiting for their response and we believe that a new version of the firmware will be released in the next months to fix this issue in the hardware to future-proof expansion. The fix we put in place will prevent this situation from occurring until the new release takes place

  • ResolvedUTC

    The issue regarding the registration C30 handsets has now been resolved and an RFO will be published soon.

  • MonitoringUTC

    We are aware that the issue with the C30 phones has started again and we are still investigating the root cause.

    We are sorry for any inconvenience this is causing.

  • IdentifiedUTC

    We noticed that at about 13:10 today we had an issue with our Model C30 telephones. We are currently working on a resolution for this and hope to have rectified the issue. If you are still having issues then in the first instance please power cycle your telephone. If it still occurs please advise the support team

MAR3
Planned Maintenance 03 March 2022
CompletedMaintenance1 hour 11 minutes
  • Completed03 March 2022 at 10:11 PMUTC

    Maintenance has completed successfully.

  • In progress03 March 2022 at 9:00 PMUTC

    Maintenance is now in progress

  • Planned03 March 2022 at 9:00 PMUTC

    Thursday, 03 March 2022 between 21:00 - 00:00

    Work is required in order to improve our systems.

    Thursday night between 21:00 - 00:00 we will be carrying out essential upgrade work.

    This maintenance is classed as at low risk.

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