NTA - Notice history

All systems operational

Inbound Calls - Operational

Outbound Calls - Operational

Web Interface - Operational

Busy Lamps - Operational

API - Operational

Operational

Handset Provisioning - Operational

Wallboards - Operational

UC Integration - Operational

Dialer - Operational

MobeX Mobile - Operational

MobeX Softphone - Operational

NTA Homepage - Operational

Operational

Lease Lines - Operational

Wireless Internet - Operational

No Service Impact Expected - Operational

Notice history

Apr 2021

Yealink Telephone Registrations
  • Resolved
    Resolved

    We just resolved the issue! There was an issue on the provisioning server that was leading to a misconfiguration of Yealink handsets..

  • Investigating
    Investigating

    We are aware that there is an issue with the registration of some Yealink phones. We are currently investigating this incident.

Call Failure
  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the network.

  • Resolved
    Resolved

    Marking this case as resolved for now. Internal investigations will continue.

  • Update
    Update

    We are investigating this incident. Inbound calls which fail are automatically diverting to our system disaster recovery platform.

  • Investigating
    Investigating

    We are currently investigating an incident where both in and outbound calls are not connecting immediately for all callers.

Planned Maintenance 22.04.2021
  • Completed
    22 April 2021 at 11:41 PM
    Completed
    22 April 2021 at 11:41 PM

    Maintenance has completed successfully.

  • Planned
    22 April 2021 at 8:00 PM
    Planned
    22 April 2021 at 8:00 PM

    Work is required in order to improve our network infrastructure.

    Thursday night between 21:00 - 00:00 we will be carrying out essential upgrade work.

    This maintenance is classed as 'at low risk'.

Planned Maintenance 13.04.2021
  • In progress
    13 April 2021 at 8:05 PM
    In progress
    13 April 2021 at 8:05 PM

    Maintenance is now in progress.

  • Planned
    13 April 2021 at 8:00 PM
    Planned
    13 April 2021 at 8:00 PM

    Work is required in order to improve our network infrastructure.

    Tuesday night between 21:00 - 00:00 we will be carrying out essential upgrade work.

    This maintenance is classed as 'at low risk'.

  • Completed
    12 April 2021 at 11:00 PM
    Completed
    12 April 2021 at 11:00 PM

    Maintenance has completed successfully.

Annual System Disaster Recovery Testing
  • Completed
    01 April 2021 at 10:58 PM
    Completed
    01 April 2021 at 10:58 PM

    Maintenance has completed successfully.

  • In progress
    01 April 2021 at 10:05 PM
    In progress
    01 April 2021 at 10:05 PM

    This maintenance is now in progress. Inbound calls will be diverting to our disaster recovery platform as scheduled.

  • Planned
    01 April 2021 at 10:00 PM
    Planned
    01 April 2021 at 10:00 PM

    On Thursday 1st April we will be testing our system disaster recovery platform. Inbound calls for a duration of about 15 min between 23:00 - 00:00 will be diverting to the backup destinations configured under your/your customer's accounts in Features Advanced -> Disaster Recovery. This test is to ensure that if an issue on our network were to occur, calls would be successfully forwarded to the backup destinations. 

    Outbound calls will not be affected by this test. This is NOT an April fools joke and will be a yearly occurrence going forward.

Mar 2021

Service Update
  • Resolved
    Resolved

    All services were recovered today. We are marking this issue as resolved but as ever, we will continue monitoring all services.

  • Monitoring
    Monitoring

    The API is back to being responsive as normal. We are monitoring the progress of all other secondary services.

  • Identified
    Identified

    Currently, our API is slightly delayed due to yesterday's disruption. We don't expect any service-affecting disruption, but a few delays across our feature-set while services are restoring to full capacity.

Link between data centres down - Reduced redundancy
  • Resolved
    Resolved

    The platform and network infrastructure are now stable; we are marking todays incident as resolved. The issue was caused as originally reported by a flapping network link between the data centres. We disabled and rerouted the traffic but by the time this was completed, too many calls were affected which caused the service to be disrupted. The moment we detected this issue, our upstream carrier for this link was contacted and we are now waiting for their findings. Our API may be delayed for several hours due to this. We apologise for the disruption and the inconvenience this may have caused you and your customers.

  • Update
    Update

    We are monitoring the network. Currently, everything looks stable and calls are connecting. If you see any calls stuck, please report these to support@nta.co.uk

  • Monitoring
    Monitoring

    We are currently monitoring our network after we experienced a link issue between data centres at around 2 pm this afternoon.

  • Identified
    Identified

    We are continuing to work on a fix for this incident.

  • Resolved
    Resolved

    We just resolved the issue! We've resumed service. Due to the dropped link between data centres, traffic had to be rerouted, which caused a short service disruption.

  • Update
    Update

    We are continuing to work on a fix for this incident. Now service affecting and calls being diverted to DR.

  • Identified
    Identified

    We are continuing to work on a fix for this incident.

  • Investigating
    Investigating

    We are investigating this incident. One link between our data centres has gone down and is flapping. We are still fully operational and running over secondary links. Currently not service affecting.

MobeX Not Connecting
  • Resolved
    Resolved

    We just resolved the issue!

  • Investigating
    Investigating

    We are currently investigating this incident.

Calling Support
  • Resolved
    Resolved

    Our 01708393939 support number has resumed service. This number is hosted off our network for redundancy purposes and the upstream carrier was experiencing network issues.

  • Investigating
    Investigating

    Please be aware that calls are not connecting to number 01708 393939.

    Please call 01708 320000 to connect to support.

Test Incident. You can ignore this.
  • Resolved
    Resolved

    We just resolved the issue!

  • Investigating
    Investigating

    We are currently investigating this incident.

Feb 2021

Inbound Call issues to queues
  • Resolved
    Resolved

    We just resolved the issue!

  • Monitoring
    Monitoring

    Stuck calls were cleared and we are monitoring the infrastructure.

  • Identified
    Identified

    We are clearing stuck calls to agents which will take us a moment.

  • Investigating
    Investigating

    We are currently investigating this incident.

Managment Portal Connection Issues
  • Resolved
    Resolved

    We just resolved the issue! We took the server causing issues out of our active cluster and will investigate the load that caused this server to fail.

  • Investigating
    Investigating

    We are currently investigating this incident.

Inbound Queue Calls not connecting
  • Resolved
    Resolved

    We will continue to monitor and investigate this incident internally but expect no further disruption.

  • Monitoring
    Monitoring

    We see some agents stuck on calls that happened during the issue which are now being cleared. Please report any issues you are still experiencing to our support team.

  • Investigating
    Investigating

    We are currently investigating this incident.

Feb 2021 to Apr 2021

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