RFO 16/06/22
We became aware of a number of issues affecting us and many other providers too.
This had an impact on our service and therefore we took emergency action to mitigate the ongoing issues.
We engaged our Disaster Recovery system and rerouted in excess of 8500 inbound calls each with a duration greater than 10 seconds.
To alleviate the issues we disabled our hosted platform and BLF notifications temporarily, which enabled outbound and internal calls to be made.
Once we were confident the issues were resolved we fully restored our services.
An example of a couple of issues from suppliers:-
DWS:- Dear partner, Hi To advise many services were affected today by an issue with a peering company lumin/lvl3. This is a peering partner who deals with hand-off traffic to the wider net for many suppliers. Between 13:15 and 13:45 there was a period of no traffic passing over their network. This was resolved by passing peering traffic to a different peer partner. This is not a DWS specific issue and likely affected multiple suppliers within the UK.
June 16: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 09:00 AM GMT. Are you also affected? Leave a message in the comments section!
We apologise for any inconvenience caused.