NTA - Networks issues – Incident details

All systems operational

Show current status
JUL16

Networks issues

ResolvedMaintenance5 hours 58 minutes

Affected

Inbound Calls

Under maintenance from 3:08 AM to 9:07 AM

Outbound Calls

Under maintenance from 3:08 AM to 9:07 AM

Web Interface

Under maintenance from 3:08 AM to 9:07 AM

Busy Lamps

Under maintenance from 3:08 AM to 9:07 AM

API

Under maintenance from 3:08 AM to 9:07 AM

Secondary Services

Under maintenance from 3:08 AM to 9:07 AM

  • UpdateUTC

    RFO: 16/07/22

    At 00:40 on the 16th of July, we were alerted to the network having issues which lead to a total loss of service. At this time our team began investigating the issue. We identified the issue to be an equipment failure based at our THN data center. The equipment was brought back into service and service was fully restored at 06:30. We have scheduled further maintenance to upgrade existing equipment at THN, to enhance network resilience.

  • ResolvedUTC

    The issue was fixed by 6:30 and our monitoring systems confirms that everything is working fine. An RFO will be released ASAP.

  • MonitoringUTC

    We implemented a fix and currently monitoring the result.

  • InvestigatingUTC

    We are aware of a network issue that is affecting our systems and our team is already investigating the situation.