NTA - Notice history

All systems operational

Inbound Calls - Operational

99.90% uptime
Feb 2021 · 100.0%Mar · 99.77%Apr · 99.96%

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Feb 2021
Mar 2021
Apr 2021

Outbound Calls - Operational

99.90% uptime
Feb 2021 · 100.0%Mar · 99.77%Apr · 99.96%

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Feb 2021
Mar 2021
Apr 2021

Web Interface - Operational

100.0% uptime
Feb 2021 · 99.99%Mar · 100.0%Apr · 100.0%

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Feb 2021
Mar 2021
Apr 2021

Busy Lamps - Operational

100.0% uptime
Feb 2021 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2021
Mar 2021
Apr 2021

API - Operational

100.0% uptime
Feb 2021 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2021
Mar 2021
Apr 2021

No Service Impact Expected - Operational

100.0% uptime
Feb 2021 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2021
Mar 2021
Apr 2021

Notice history

View current status

Apr 2021

Yealink Telephone Registrations
Resolved9 minutes
  • ResolvedUTC

    We just resolved the issue! There was an issue on the provisioning server that was leading to a misconfiguration of Yealink handsets..

  • InvestigatingUTC

    We are aware that there is an issue with the registration of some Yealink phones. We are currently investigating this incident.

Call Failure
ResolvedMinor outage59 minutes
  • MonitoringUTC

    We implemented a fix and are currently monitoring the network.

  • ResolvedUTC

    Marking this case as resolved for now. Internal investigations will continue.

  • UpdateUTC

    We are investigating this incident. Inbound calls which fail are automatically diverting to our system disaster recovery platform.

  • InvestigatingUTC

    We are currently investigating an incident where both in and outbound calls are not connecting immediately for all callers.

APR22
Planned Maintenance 22.04.2021
CompletedMaintenance3 hours 41 minutes
  • Completed22 April 2021 at 11:41 PMUTC

    Maintenance has completed successfully.

  • Planned22 April 2021 at 8:00 PMUTC

    Work is required in order to improve our network infrastructure.

    Thursday night between 21:00 - 00:00 we will be carrying out essential upgrade work.

    This maintenance is classed as 'at low risk'.

APR13
Planned Maintenance 13.04.2021
CompletedMaintenance
  • In progress13 April 2021 at 8:05 PMUTC

    Maintenance is now in progress.

  • Planned13 April 2021 at 8:00 PMUTC

    Work is required in order to improve our network infrastructure.

    Tuesday night between 21:00 - 00:00 we will be carrying out essential upgrade work.

    This maintenance is classed as 'at low risk'.

  • Completed12 April 2021 at 11:00 PMUTC

    Maintenance has completed successfully.

APR1
Annual System Disaster Recovery Testing
CompletedMaintenance53 minutes
  • Completed01 April 2021 at 10:58 PMUTC

    Maintenance has completed successfully.

  • In progress01 April 2021 at 10:05 PMUTC

    This maintenance is now in progress. Inbound calls will be diverting to our disaster recovery platform as scheduled.

  • Planned01 April 2021 at 10:00 PMUTC

    On Thursday 1st April we will be testing our system disaster recovery platform. Inbound calls for a duration of about 15 min between 23:00 - 00:00 will be diverting to the backup destinations configured under your/your customer's accounts in Features Advanced -> Disaster Recovery. This test is to ensure that if an issue on our network were to occur, calls would be successfully forwarded to the backup destinations. 

    Outbound calls will not be affected by this test. This is NOT an April fools joke and will be a yearly occurrence going forward.

Mar 2021

Service Update
ResolvedDegraded performance8 hours 12 minutes
  • ResolvedUTC

    All services were recovered today. We are marking this issue as resolved but as ever, we will continue monitoring all services.

  • MonitoringUTC

    The API is back to being responsive as normal. We are monitoring the progress of all other secondary services.

  • IdentifiedUTC

    Currently, our API is slightly delayed due to yesterday's disruption. We don't expect any service-affecting disruption, but a few delays across our feature-set while services are restoring to full capacity.

Link between data centres down - Reduced redundancy
ResolvedMajor outage1 hour 42 minutes
  • ResolvedUTC

    The platform and network infrastructure are now stable; we are marking todays incident as resolved. The issue was caused as originally reported by a flapping network link between the data centres. We disabled and rerouted the traffic but by the time this was completed, too many calls were affected which caused the service to be disrupted. The moment we detected this issue, our upstream carrier for this link was contacted and we are now waiting for their findings. Our API may be delayed for several hours due to this. We apologise for the disruption and the inconvenience this may have caused you and your customers.

  • UpdateUTC

    We are monitoring the network. Currently, everything looks stable and calls are connecting. If you see any calls stuck, please report these to support@nta.co.uk

  • MonitoringUTC

    We are currently monitoring our network after we experienced a link issue between data centres at around 2 pm this afternoon.

  • IdentifiedUTC

    We are continuing to work on a fix for this incident.

  • ResolvedUTC

    We just resolved the issue! We've resumed service. Due to the dropped link between data centres, traffic had to be rerouted, which caused a short service disruption.

  • UpdateUTC

    We are continuing to work on a fix for this incident. Now service affecting and calls being diverted to DR.

  • IdentifiedUTC

    We are continuing to work on a fix for this incident.

  • InvestigatingUTC

    We are investigating this incident. One link between our data centres has gone down and is flapping. We are still fully operational and running over secondary links. Currently not service affecting.

MobeX Not Connecting
ResolvedPartial outage1 minute
  • ResolvedUTC

    We just resolved the issue!

  • InvestigatingUTC

    We are currently investigating this incident.

Calling Support
Resolved2 hours 7 minutes
  • ResolvedUTC

    Our 01708393939 support number has resumed service. This number is hosted off our network for redundancy purposes and the upstream carrier was experiencing network issues.

  • InvestigatingUTC

    Please be aware that calls are not connecting to number 01708 393939.

    Please call 01708 320000 to connect to support.

MAR5
Test Incident. You can ignore this.
ResolvedMaintenance
  • ResolvedUTC

    We just resolved the issue!

  • InvestigatingUTC

    We are currently investigating this incident.

Feb 2021

Inbound Call issues to queues
ResolvedDegraded performance41 minutes
  • ResolvedUTC

    We just resolved the issue!

  • MonitoringUTC

    Stuck calls were cleared and we are monitoring the infrastructure.

  • IdentifiedUTC

    We are clearing stuck calls to agents which will take us a moment.

  • InvestigatingUTC

    We are currently investigating this incident.

Managment Portal Connection Issues
ResolvedPartial outage8 minutes
  • ResolvedUTC

    We just resolved the issue! We took the server causing issues out of our active cluster and will investigate the load that caused this server to fail.

  • InvestigatingUTC

    We are currently investigating this incident.

Inbound Queue Calls not connecting
ResolvedDegraded performance2 hours 18 minutes
  • ResolvedUTC

    We will continue to monitor and investigate this incident internally but expect no further disruption.

  • MonitoringUTC

    We see some agents stuck on calls that happened during the issue which are now being cleared. Please report any issues you are still experiencing to our support team.

  • InvestigatingUTC

    We are currently investigating this incident.

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