Link between data centres down - Reduced redundancy
Affected
Major outage from 2:13 PM to 3:55 PM
Major outage from 2:13 PM to 3:55 PM
- Resolved · UTC
The platform and network infrastructure are now stable; we are marking todays incident as resolved. The issue was caused as originally reported by a flapping network link between the data centres. We disabled and rerouted the traffic but by the time this was completed, too many calls were affected which caused the service to be disrupted. The moment we detected this issue, our upstream carrier for this link was contacted and we are now waiting for their findings. Our API may be delayed for several hours due to this. We apologise for the disruption and the inconvenience this may have caused you and your customers.
- Update · UTC
We are monitoring the network. Currently, everything looks stable and calls are connecting. If you see any calls stuck, please report these to support@nta.co.uk
- Monitoring · UTC
We are currently monitoring our network after we experienced a link issue between data centres at around 2 pm this afternoon.
- Identified · UTC
We are continuing to work on a fix for this incident.
- Resolved · UTC
We just resolved the issue! We've resumed service. Due to the dropped link between data centres, traffic had to be rerouted, which caused a short service disruption.
- Update · UTC
We are continuing to work on a fix for this incident. Now service affecting and calls being diverted to DR.
- Identified · UTC
We are continuing to work on a fix for this incident.
- Investigating · UTC
We are investigating this incident. One link between our data centres has gone down and is flapping. We are still fully operational and running over secondary links. Currently not service affecting.