NTA - Notice history

All systems operational

Inbound Calls - Operational

100% - uptime
Aug 2024 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2024
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Outbound Calls - Operational

100% - uptime
Aug 2024 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2024
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Web Interface - Operational

100% - uptime
Aug 2024 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2024
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Busy Lamps - Operational

100% - uptime
Aug 2024 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2024
Sep 2024
Oct 2024

API - Operational

100% - uptime
Aug 2024 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2024
Sep 2024
Oct 2024

No Service Impact Expected - Operational

100% - uptime
Aug 2024 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2024
Sep 2024
Oct 2024

Notice history

View current status

Oct 2024

Incorrect Time on Handsets
Resolved2 hours 20 minutes
  • Resolved
    UTC
    Resolved

    This incident has been resolved. If your handset is still showing the incorrect time please reboot the device

  • Update
    UTC
    Update

    The issue will be rectified within the next 30 minutes, you may see your handset being reprovisioned during this time

  • Identified
    UTC
    Identified

    The issue has been identified and a resolution is being put in place.

  • Investigating
    UTC
    Investigating

    We are aware that some of the handsets are showing the incorrect time. We are currently investigating to resolve this issue. Sorry for any inconvenience this may cause.

Broadband Outage
Resolved2 hours 18 minutes
  • Resolved
    UTC
    Resolved

    Although the issue now appears to be resolved and was due to a DNS issue with the supplier we will continue to monitor the situation. We apologise for any inconvenience caused

  • Monitoring
    UTC
    Monitoring

    A fix has been implemented by the supplier and whilst this seems to have resolved the situation we will continue to monitor it

  • Identified
    UTC
    Identified

    We are aware that some broadband services are not in service. We are continuing to work with our suppliers on a fix for this incident.

Sep 2024

SEP14
Planned Network Maintenance 14 September 2024
CompletedMaintenance3 hours
  • Completed
    14 September 2024 at 11:00 PMUTC
    Completed
    14 September 2024 at 11:00 PMUTC
    Maintenance has completed successfully
  • In progress
    14 September 2024 at 8:00 PMUTC
    In progress
    14 September 2024 at 8:00 PMUTC
    Maintenance is now in progress
  • Planned
    14 September 2024 at 8:00 PMUTC
    Planned
    14 September 2024 at 8:00 PMUTC

    Work is required in order to improve our systems.

    Saturday night between 21:00 - 23:59 we will be carrying out essential systems update.

    This maintenance is classed as at medium risk.

SEP4
Planned Maintenance 04 September 2024
CompletedMaintenance3 hours
  • Completed
    04 September 2024 at 11:00 PMUTC
    Completed
    04 September 2024 at 11:00 PMUTC
    Maintenance has completed successfully
  • In progress
    04 September 2024 at 8:00 PMUTC
    In progress
    04 September 2024 at 8:00 PMUTC
    Maintenance is now in progress
  • Planned
    04 September 2024 at 8:00 PMUTC
    Planned
    04 September 2024 at 8:00 PMUTC

    Wednesday, 04 September 2024 between 21:00 - 00:00

    Work is required in order to improve our portal.

    Wednesday night between 21:00 - 00:00 we will be carrying out essential portal update.

    This maintenance is classed as at low risk.

UC+ Licensing issue
Resolved1 hour 44 minutes
  • Resolved
    UTC
    Resolved

    We implemented a fix and are currently monitoring the result. Some UC+ clients are not automatically reconnecting, please close and reopen the application to reconnect to the server.

  • Identified
    UTC
    Identified

    We are currently investigating an issue with the UC+ server where clients are showing that the server is unlicensed.

Aug 2024

Broadband Outages
ResolvedPartial outage1 hour 26 minutes
  • Resolved
    UTC
    Resolved

    The incident now appears to be resolved. We will continue to monitor still though

  • Monitoring
    UTC
    Monitoring

    Although the incident now appears to be resolved we will continue to monitor the situation

  • Identified
    UTC
    Identified

    The issue appears to an issue with Google DNS resolution on the router

  • Investigating
    UTC
    Investigating

    We have identified that numerous broadbands are currently offline nationally. We are currently investigating this incident.

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