NTA - Notice history

All systems operational

Inbound Calls - Operational

100% - uptime
May 2024 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2024
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Outbound Calls - Operational

100% - uptime
May 2024 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2024
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Web Interface - Operational

100% - uptime
May 2024 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2024
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Busy Lamps - Operational

100% - uptime
May 2024 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2024
Jun 2024
Jul 2024

API - Operational

100% - uptime
May 2024 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2024
Jun 2024
Jul 2024

No Service Impact Expected - Operational

100% - uptime
May 2024 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2024
Jun 2024
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Notice history

Jul 2024

Planned Maintenance 31 July 2024
  • Completed
    31 July 2024 at 10:00 PMUTC
    Completed
    31 July 2024 at 10:00 PMUTC
    Maintenance has completed successfully
  • In progress
    31 July 2024 at 8:00 PMUTC
    In progress
    31 July 2024 at 8:00 PMUTC
    Maintenance is now in progress
  • Planned
    31 July 2024 at 8:00 PMUTC
    Planned
    31 July 2024 at 8:00 PMUTC

    Wednesday, 31 July 2024 between 21:00 - 23:00

    Work is required in order to improve our systems.

    Wednesday night between 21:00 - 23:00 we will be carrying out essential system upgrade.

    This maintenance is classed as at low risk.

Broadband Issues
  • Update
    UTC
    Update

    Reason For Outage on 24.07.24

    The supplier has informed us that they had a power issue on a bank of servers at one of their data centres. This caused stale sessions on the broadband connections. If you still do not have any service, please power down the router for 30 minutes.

  • Resolved
    UTC
    Resolved

    Whilst the incident is now resolved we are waiting for a Reason For Outage from the supplier. As soon as we have this we will update this page

  • Monitoring
    UTC
    Monitoring

    We are aware that some broadbands are still offline. If possible can you please power down the router for 20 minutes to try and kill any stale sessions it may have which was caused by the outage.

  • Identified
    UTC
    Identified

    The supplier is still working on a resolution to the issue and hopes to have it resolved as soon as possible

  • Investigating
    UTC
    Investigating

    One of our upstream broadband suppliers is having issues affecting some of customers. We are currently investigating this incident.

Planned Network Maintenance 19 July 2024
  • Update
    19 July 2024 at 11:00 PMUTC
    Update
    19 July 2024 at 11:00 PMUTC
    Maintenance has completed successfully
  • Completed
    19 July 2024 at 11:00 PMUTC
    Completed
    19 July 2024 at 11:00 PMUTC
    Maintenance has completed successfully
  • In progress
    19 July 2024 at 8:00 PMUTC
    In progress
    19 July 2024 at 8:00 PMUTC
    Maintenance is now in progress
  • Planned
    19 July 2024 at 8:00 PMUTC
    Planned
    19 July 2024 at 8:00 PMUTC

    Friday, 19 July 2024 between 21:00 - 23:59

    Work is required in order to improve our systems.

    Friday night between 21:00 - 23:59 we will be carrying out essential systems update.

    This maintenance is classed as at medium risk.

Planned Maintenance 12 July 2024
  • Completed
    12 July 2024 at 11:00 PMUTC
    Completed
    12 July 2024 at 11:00 PMUTC
    Maintenance has completed successfully
  • In progress
    12 July 2024 at 8:00 PMUTC
    In progress
    12 July 2024 at 8:00 PMUTC
    Maintenance is now in progress
  • Planned
    12 July 2024 at 8:00 PMUTC
    Planned
    12 July 2024 at 8:00 PMUTC

    Friday, 12 July 2024 between 21:00 - 00:00

    Work is required in order to improve our systems.

    Friday night between 21:00 - 00:00 we will be carrying out essential systems update.

    This maintenance is classed as at low risk.

Planned Network Maintenance 5 July 2024
  • Completed
    05 July 2024 at 9:00 PMUTC
    Completed
    05 July 2024 at 9:00 PMUTC
    Maintenance has completed successfully
  • In progress
    05 July 2024 at 6:00 PMUTC
    In progress
    05 July 2024 at 6:00 PMUTC
    Maintenance is now in progress
  • Planned
    05 July 2024 at 6:00 PMUTC
    Planned
    05 July 2024 at 6:00 PMUTC

    Friday, 5 July 2024 between 19:00 - 22:00

    Work is required in order to improve our systems.

    Friday night between 19:00 - 22:00 we will be carrying out essential systems update.

    This maintenance is classed as at low risk.

Jun 2024

Planned Network Maintenance 24 June 2024
  • Completed
    24 June 2024 at 11:00 PMUTC
    Completed
    24 June 2024 at 11:00 PMUTC
    Maintenance has completed successfully
  • In progress
    24 June 2024 at 5:00 PMUTC
    In progress
    24 June 2024 at 5:00 PMUTC
    Maintenance is now in progress
  • Planned
    24 June 2024 at 5:00 PMUTC
    Planned
    24 June 2024 at 5:00 PMUTC

    Work is required on our network to improve our service.

    Monday night between 18:00 - 00:00 we will be carrying out essential network maintenance.

    This maintenance will only effect layer 2 lease lines.

Planned Maintenance 18 June 2024
  • Completed
    18 June 2024 at 11:00 PMUTC
    Completed
    18 June 2024 at 11:00 PMUTC
    Maintenance has completed successfully
  • In progress
    18 June 2024 at 8:00 PMUTC
    In progress
    18 June 2024 at 8:00 PMUTC
    Maintenance is now in progress
  • Planned
    18 June 2024 at 8:00 PMUTC
    Planned
    18 June 2024 at 8:00 PMUTC

    Tuesday, 18 June 2024 between 21:00 - 00:00

    Work is required in order to improve our systems.

    Tuesday night between 21:00 - 00:00 we will be carrying out essential systems update.

    This maintenance is classed as at low risk.

Wallboards
  • Resolved
    UTC
    Resolved

    Although this incident has been resolved we will keep monitoring the situation

  • Monitoring
    UTC
    Monitoring

    This incident has been resolved. However, we will still keep monitoring the situation

  • Investigating
    UTC
    Investigating

    We are aware that there is currently an issue with the wallboards. We are currently investigating this incident.

May 2024

No notices reported this month

May 2024 to Jul 2024

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