NTA - Notice history

All systems operational

Inbound Calls - Operational

100.0% uptime
Jun 2024 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2024
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Outbound Calls - Operational

100.0% uptime
Jun 2024 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2024
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Web Interface - Operational

100.0% uptime
Jun 2024 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2024
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Busy Lamps - Operational

100.0% uptime
Jun 2024 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2024
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API - Operational

100.0% uptime
Jun 2024 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2024
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No Service Impact Expected - Operational

100.0% uptime
Jun 2024 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2024
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Notice history

View current status

Aug 2024

Broadband Outages
ResolvedPartial outage1 hour 26 minutes
  • ResolvedUTC

    The incident now appears to be resolved. We will continue to monitor still though

  • MonitoringUTC

    Although the incident now appears to be resolved we will continue to monitor the situation

  • IdentifiedUTC

    The issue appears to an issue with Google DNS resolution on the router

  • InvestigatingUTC

    We have identified that numerous broadbands are currently offline nationally. We are currently investigating this incident.

Jul 2024

JUL31
Planned Maintenance 31 July 2024
CompletedMaintenance2 hours
  • Completed31 July 2024 at 10:00 PMUTC
    Maintenance has completed successfully
  • In progress31 July 2024 at 8:00 PMUTC
    Maintenance is now in progress
  • Planned31 July 2024 at 8:00 PMUTC

    Wednesday, 31 July 2024 between 21:00 - 23:00

    Work is required in order to improve our systems.

    Wednesday night between 21:00 - 23:00 we will be carrying out essential system upgrade.

    This maintenance is classed as at low risk.

Broadband Issues
Resolved17 hours 46 minutes
  • UpdateUTC

    Reason For Outage on 24.07.24

    The supplier has informed us that they had a power issue on a bank of servers at one of their data centres. This caused stale sessions on the broadband connections. If you still do not have any service, please power down the router for 30 minutes.

  • ResolvedUTC

    Whilst the incident is now resolved we are waiting for a Reason For Outage from the supplier. As soon as we have this we will update this page

  • MonitoringUTC

    We are aware that some broadbands are still offline. If possible can you please power down the router for 20 minutes to try and kill any stale sessions it may have which was caused by the outage.

  • IdentifiedUTC

    The supplier is still working on a resolution to the issue and hopes to have it resolved as soon as possible

  • InvestigatingUTC

    One of our upstream broadband suppliers is having issues affecting some of customers. We are currently investigating this incident.

JUL19
Planned Network Maintenance 19 July 2024
CompletedMaintenance3 hours
  • Update19 July 2024 at 11:00 PMUTC
    Maintenance has completed successfully
  • Completed19 July 2024 at 11:00 PMUTC
    Maintenance has completed successfully
  • In progress19 July 2024 at 8:00 PMUTC
    Maintenance is now in progress
  • Planned19 July 2024 at 8:00 PMUTC

    Friday, 19 July 2024 between 21:00 - 23:59

    Work is required in order to improve our systems.

    Friday night between 21:00 - 23:59 we will be carrying out essential systems update.

    This maintenance is classed as at medium risk.

JUL12
Planned Maintenance 12 July 2024
CompletedMaintenance3 hours
  • Completed12 July 2024 at 11:00 PMUTC
    Maintenance has completed successfully
  • In progress12 July 2024 at 8:00 PMUTC
    Maintenance is now in progress
  • Planned12 July 2024 at 8:00 PMUTC

    Friday, 12 July 2024 between 21:00 - 00:00

    Work is required in order to improve our systems.

    Friday night between 21:00 - 00:00 we will be carrying out essential systems update.

    This maintenance is classed as at low risk.

JUL5
Planned Network Maintenance 5 July 2024
CompletedMaintenance3 hours
  • Completed05 July 2024 at 9:00 PMUTC
    Maintenance has completed successfully
  • In progress05 July 2024 at 6:00 PMUTC
    Maintenance is now in progress
  • Planned05 July 2024 at 6:00 PMUTC

    Friday, 5 July 2024 between 19:00 - 22:00

    Work is required in order to improve our systems.

    Friday night between 19:00 - 22:00 we will be carrying out essential systems update.

    This maintenance is classed as at low risk.

Jun 2024

JUN24
Planned Network Maintenance 24 June 2024
CompletedMaintenance6 hours
  • Completed24 June 2024 at 11:00 PMUTC
    Maintenance has completed successfully
  • In progress24 June 2024 at 5:00 PMUTC
    Maintenance is now in progress
  • Planned24 June 2024 at 5:00 PMUTC

    Work is required on our network to improve our service.

    Monday night between 18:00 - 00:00 we will be carrying out essential network maintenance.

    This maintenance will only effect layer 2 lease lines.

JUN18
Planned Maintenance 18 June 2024
CompletedMaintenance3 hours
  • Completed18 June 2024 at 11:00 PMUTC
    Maintenance has completed successfully
  • In progress18 June 2024 at 8:00 PMUTC
    Maintenance is now in progress
  • Planned18 June 2024 at 8:00 PMUTC

    Tuesday, 18 June 2024 between 21:00 - 00:00

    Work is required in order to improve our systems.

    Tuesday night between 21:00 - 00:00 we will be carrying out essential systems update.

    This maintenance is classed as at low risk.

Wallboards
Resolved41 minutes
  • ResolvedUTC

    Although this incident has been resolved we will keep monitoring the situation

  • MonitoringUTC

    This incident has been resolved. However, we will still keep monitoring the situation

  • InvestigatingUTC

    We are aware that there is currently an issue with the wallboards. We are currently investigating this incident.

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