NTA - Notice history

All systems operational

Inbound Calls - Operational

Outbound Calls - Operational

Web Interface - Operational

Busy Lamps - Operational

API - Operational

Secondary Services
Operational

Handset Provisioning - Operational

Wallboards - Operational

UC Integration - Operational

Dialer - Operational

MobeX Mobile - Operational

MobeX Softphone - Operational

NTA Homepage - Operational

Broadband Services
Operational

Lease Lines - Operational

Wireless Internet - Operational

No Service Impact Expected - Operational

Notice history

Mar 2023

Calls to International numbers
  • Resolved
    Update

    On 29.03.23 calls to some international destinations failed. To resolve this we quickly changed our outbound carrier and raised the fault with our premier carrier. They resolved the issue by changing the upstream routing with their interconnecting supplier, which resolved the fault. We have since routed the outbound calls back to our premier supplier and all calls are now routing correctly

  • Resolved
    Resolved

    Whilst we believe the issue to be resolved we will continue to monitor the situation. Please note that as soon as we were aware there was an issue with some international numbers, routing to those destinations was quickly amended so that they were reachable again. Customers should have had little to no downtime in reaching those destinations. We apologise for any inconvenience this may have caused

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result. However, some international routes have been restored with the original carrier

  • Identified
    Update

    The fault has been identified as being with our upstream provider. We are continuing to work on a fix for this incident.

  • Identified
    Identified

    We have been made aware of issues calling some international numbers and we are currently investigating the cause.

Emergency Maintenance
  • Completed
    06 March 2023 at 11:00 PM
    Completed
    06 March 2023 at 11:00 PM

    Maintenance has completed successfully

  • In progress
    06 March 2023 at 8:00 PM
    In progress
    06 March 2023 at 8:00 PM

    Maintenance is now in progress

  • Planned
    06 March 2023 at 8:00 PM
    Planned
    06 March 2023 at 8:00 PM

    We will be performing maintenance to our network to resolve an aggregation issue on one of the links between two of our data centers. This maintenance should be no intrusive to our services but we are notifying you as a precaution.

Feb 2023

Link Upgrade
  • Completed
    11 February 2023 at 2:00 PM
    Completed
    11 February 2023 at 2:00 PM

    Maintenance has completed successfully

  • In progress
    11 February 2023 at 12:00 PM
    In progress
    11 February 2023 at 12:00 PM

    Maintenance is now in progress

  • Planned
    11 February 2023 at 12:00 PM
    Planned
    11 February 2023 at 12:00 PM

    We will be upgrading the interconnection link between ENF DC and THN DC.
    No service impact is expected.

Planned Maintenance 06 February 2023
  • Completed
    07 February 2023 at 12:00 AM
    Completed
    07 February 2023 at 12:00 AM

    Maintenance has completed successfully

  • In progress
    06 February 2023 at 9:00 PM
    In progress
    06 February 2023 at 9:00 PM

    Maintenance is now in progress

  • Planned
    06 February 2023 at 9:00 PM
    Planned
    06 February 2023 at 9:00 PM

    Monday, 06 February 2023 between 21:00 - 00:00

    Work is required in order to improve our systems.

    Monday night between 21:00 - 00:00 we will be carrying out
    essential systems work.

    This maintenance is classed as at low risk.

Jan 2023

Mobex Issues
  • Resolved
    Resolved

    We just resolved the issue!

  • Investigating
    Investigating

    We are currently investigating this incident.

Planned Maintenance 23 January 2023
  • Completed
    24 January 2023 at 12:00 AM
    Completed
    24 January 2023 at 12:00 AM

    Maintenance has completed successfully

  • In progress
    23 January 2023 at 9:00 PM
    In progress
    23 January 2023 at 9:00 PM

    Maintenance is now in progress

  • Planned
    23 January 2023 at 9:00 PM
    Planned
    23 January 2023 at 9:00 PM

    Monday, 23 January 2023 between 21:00 - 00:00

    Work is required in order to improve our systems.

    Monday night between 21:00 - 00:00 we will be carrying out
    essential systems update.

    This maintenance is classed as at low risk.

Upgrades to Datacenter
  • Completed
    18 January 2023 at 9:00 PM
    Completed
    18 January 2023 at 9:00 PM

    Maintenance has completed successfully

  • In progress
    18 January 2023 at 6:00 PM
    In progress
    18 January 2023 at 6:00 PM

    Maintenance is now in progress

  • Planned
    18 January 2023 at 6:00 PM
    Planned
    18 January 2023 at 6:00 PM

    We are performing upgrades at the data centers to improve traffic balancing across our sites.

    We are not expecting this to be service-affecting. However, due to the work being undertaken an at-risk notification is being given.

Planned Maintenance 10 January 2023
  • Completed
    11 January 2023 at 12:00 AM
    Completed
    11 January 2023 at 12:00 AM

    Maintenance has completed successfully

  • In progress
    10 January 2023 at 9:00 PM
    In progress
    10 January 2023 at 9:00 PM

    Maintenance is now in progress

  • Planned
    10 January 2023 at 9:00 PM
    Planned
    10 January 2023 at 9:00 PM

    Tuesday, 10 January 2023 between 21:00 - 00:00

    Work is required in order to improve our systems.

    Tuesday night between 21:00 - 00:00 we will be carrying out essential systems update.

    This maintenance is classed as at low risk.

Server Update
  • Completed
    08 January 2023 at 12:56 PM
    Completed
    08 January 2023 at 12:56 PM

    Maintenance has completed successfully.

  • In progress
    08 January 2023 at 12:00 PM
    In progress
    08 January 2023 at 12:00 PM

    Maintenance is now in progress

  • Planned
    08 January 2023 at 12:00 PM
    Planned
    08 January 2023 at 12:00 PM

    Jan 08 2023 between 12:00 - 14:00

    We will be updating links within our Enfield servers.

    This is a non-disruptive upgrade.

Jan 2023 to Mar 2023

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