NTA - Notice history

All systems operational

Inbound Calls - Operational

100% - uptime
Sep 2024 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2024
Oct 2024
Nov 2024

Outbound Calls - Operational

100% - uptime
Sep 2024 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2024
Oct 2024
Nov 2024

Web Interface - Operational

100% - uptime
Sep 2024 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2024
Oct 2024
Nov 2024

Busy Lamps - Operational

100% - uptime
Sep 2024 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2024
Oct 2024
Nov 2024

API - Operational

100% - uptime
Sep 2024 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2024
Oct 2024
Nov 2024

No Service Impact Expected - Operational

100% - uptime
Sep 2024 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2024
Oct 2024
Nov 2024

Notice history

Nov 2024

Planned Network Maintenance 16 November 2024
  • Update
    17 November 2024 at 1:00 AM
    Update
    17 November 2024 at 1:00 AM
    Maintenance has completed successfully
  • Completed
    17 November 2024 at 1:00 AM
    Completed
    17 November 2024 at 1:00 AM
    Maintenance has completed successfully
  • In progress
    16 November 2024 at 10:00 PM
    In progress
    16 November 2024 at 10:00 PM
    Maintenance is now in progress
  • Update
    16 November 2024 at 10:00 PM
    Update
    16 November 2024 at 10:00 PM

    Work is required in order to update our systems.

    This work will take place Saturday 30th of November between 22:00 - 01:00.

    This maintenance is classed as medium risk.

  • Planned
    18 October 2024 at 9:20 AM
    Planned
    18 October 2024 at 9:20 AM

    The planned maintenance for the 30th of November has been moved to the 16th of November (10PM to 1AM.)

    This maintenance is classed as medium risk.

Oct 2024

Incorrect Time on Handsets
  • Resolved
    Resolved

    This incident has been resolved. If your handset is still showing the incorrect time please reboot the device

  • Update
    Update

    The issue will be rectified within the next 30 minutes, you may see your handset being reprovisioned during this time

  • Identified
    Identified

    The issue has been identified and a resolution is being put in place.

  • Investigating
    Investigating

    We are aware that some of the handsets are showing the incorrect time. We are currently investigating to resolve this issue. Sorry for any inconvenience this may cause.

Broadband Outage
  • Resolved
    Resolved

    Although the issue now appears to be resolved and was due to a DNS issue with the supplier we will continue to monitor the situation. We apologise for any inconvenience caused

  • Monitoring
    Monitoring

    A fix has been implemented by the supplier and whilst this seems to have resolved the situation we will continue to monitor it

  • Identified
    Identified

    We are aware that some broadband services are not in service. We are continuing to work with our suppliers on a fix for this incident.

Sep 2024

Planned Network Maintenance 14 September 2024
  • Completed
    14 September 2024 at 11:00 PM
    Completed
    14 September 2024 at 11:00 PM
    Maintenance has completed successfully
  • In progress
    14 September 2024 at 8:00 PM
    In progress
    14 September 2024 at 8:00 PM
    Maintenance is now in progress
  • Planned
    14 September 2024 at 8:00 PM
    Planned
    14 September 2024 at 8:00 PM

    Work is required in order to improve our systems.

    Saturday night between 21:00 - 23:59 we will be carrying out essential systems update.

    This maintenance is classed as at medium risk.

Planned Maintenance 04 September 2024
  • Completed
    04 September 2024 at 11:00 PM
    Completed
    04 September 2024 at 11:00 PM
    Maintenance has completed successfully
  • In progress
    04 September 2024 at 8:00 PM
    In progress
    04 September 2024 at 8:00 PM
    Maintenance is now in progress
  • Planned
    04 September 2024 at 8:00 PM
    Planned
    04 September 2024 at 8:00 PM

    Wednesday, 04 September 2024 between 21:00 - 00:00

    Work is required in order to improve our portal.

    Wednesday night between 21:00 - 00:00 we will be carrying out essential portal update.

    This maintenance is classed as at low risk.

UC+ Licensing issue
  • Resolved
    Resolved

    We implemented a fix and are currently monitoring the result. Some UC+ clients are not automatically reconnecting, please close and reopen the application to reconnect to the server.

  • Identified
    Identified

    We are currently investigating an issue with the UC+ server where clients are showing that the server is unlicensed.

Sep 2024 to Nov 2024

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