NTA - Notice history

All services were recovered today. We are marking this issue as resolved but as ever, we will continue monitoring all services.

The API is back to being responsive as normal. We are monitoring the progress of all other secondary services.

The platform and network infrastructure are now stable; we are marking todays incident as resolved. The issue was caused as originally reported by a flapping network link between the data centres. We disabled and rerouted the traffic but by the time this was completed, too many calls were affected which caused the service to be disrupted. The moment we detected this issue, our upstream carrier for this link was contacted and we are now waiting for their findings. Our API may be delayed for several hours due to this. We apologise for the disruption and the inconvenience this may have caused you and your customers.

We are monitoring the network. Currently, everything looks stable and calls are connecting. If you see any calls stuck, please report these to support@nta.co.uk

We are currently monitoring our network after we experienced a link issue between data centres at around 2 pm this afternoon.

We are continuing to work on a fix for this incident.

We just resolved the issue! We've resumed service. Due to the dropped link between data centres, traffic had to be rerouted, which caused a short service disruption.

We are continuing to work on a fix for this incident. Now service affecting and calls being diverted to DR.

We are continuing to work on a fix for this incident.

We just resolved the issue!

Our 01708393939 support number has resumed service. This number is hosted off our network for redundancy purposes and the upstream carrier was experiencing network issues.

We just resolved the issue!

We just resolved the issue!

Stuck calls were cleared and we are monitoring the infrastructure.

We are clearing stuck calls to agents which will take us a moment.

We just resolved the issue! We took the server causing issues out of our active cluster and will investigate the load that caused this server to fail.

We will continue to monitor and investigate this incident internally but expect no further disruption.

We see some agents stuck on calls that happened during the issue which are now being cleared. Please report any issues you are still experiencing to our support team.

We resolved the issue and MobeX clients have all reconnected.

We implemented a fix and currently monitoring the result.

We are marking this as resolved but will continue investigating the root cause for these inbound queue issues.

Stuck calls have been cleared. We are closely monitoring the inbound calls and queues to prevent an issue like this again. The root cause is being investigated.

We are currently monitoring inbound calls to queues. Please report stuck calls or queues not working to support@nta.co.uk for us to investigate further.

We are continuing to work on a fix for the root cause of this issue. Calls may be stuck and are currently being cleared.

We are continuing to work on a fix for this incident. Queue calls are working and stuck calls are currently being cleared.

We believe this issue has now been fully resolved. We will keep monitoring the situation and update our status page accordingly. Thank you for your patients and sorry for the inconvenience caused.

We're wrapping up finishing old calls, not much longer now.

If your customer is affected by this queue issue, please ask them to bear with us. We are clearing old calls which will allow new inbound calls to the agents.

We are currently monitoring the situation and clearing old calls.

Old queue calls are currently still showing as active and therefore new calls are not connecting. We are aware of this issue and working to resolve it.

We implemented a fix and currently monitoring the result.

We just resolved the issue!