NTA - Outbound call issues to mobile numbers – Incident details

All systems operational

Outbound call issues to mobile numbers

Resolved
Operational
Started about 5 years agoLasted about 3 hours

Affected

Outbound Calls

Operational from 9:19 AM to 11:59 AM

Updates
  • Update
    UTC
    Update

    Reason for outage 28.06.21.

    The incident today has been identified as a mismatch of channel availability between our network and the upstream carrier. This has now been resolved. We apologise for any inconvenience this has caused.

  • Resolved
    UTC
    Resolved

    This issue has now been resolved with our upstream supplier. We will continue to monitor the situation and will supply an explanation for the outage in due course.

  • Investigating
    UTC
    Investigating

    We are aware of outbound call issues to mobile numbers. We are investigating this with our upstream supplier. We apologise for any inconvenience caused.