NTA - Call Failure – Incident details

All systems operational

Call Failure

Resolved
Minor outage
Started about 5 years agoLasted about 1 hour

Affected

Inbound Calls

Minor outage from 8:35 AM to 9:35 AM

Outbound Calls

Minor outage from 8:35 AM to 9:35 AM

Updates
  • Monitoring
    UTC
    Monitoring

    We implemented a fix and are currently monitoring the network.

  • Resolved
    UTC
    Resolved

    Marking this case as resolved for now. Internal investigations will continue.

  • Update
    UTC
    Update

    We are investigating this incident. Inbound calls which fail are automatically diverting to our system disaster recovery platform.

  • Investigating
    UTC
    Investigating

    We are currently investigating an incident where both in and outbound calls are not connecting immediately for all callers.