NTA - Internet & Telephone Connection Dropping – Incident details

All systems operational

Internet & Telephone Connection Dropping

Resolved
Degraded performance
Started over 1 year agoLasted about 5 hours

Affected

Inbound Calls

Degraded performance from 9:37 AM to 2:38 PM

Outbound Calls

Degraded performance from 9:37 AM to 2:38 PM

Web Interface

Degraded performance from 9:37 AM to 2:38 PM

Updates
  • Resolved
    UTC
    Resolved

    As the issue is down to the use of the Draytek routers and not a direct NTA issue this is deemed to be a non-NTA incident and only an advisory notification and therefore the issue will be closed

  • Monitoring
    UTC
    Monitoring

    We have been advised of a fix for the current issue with the Draytek routers. Please disable SSL VPN and Remote management on the router

  • Identified
    UTC
    Identified

    Please see the inserted link for further information on this matter https://www.ispreview.co.uk/index.php/2025/03/broadband-isps-report-uk-connectivity-problems-with-vulnerable-draytek-routers.html

  • Investigating
    UTC
    Investigating

    We are currently investigating this incident. However, we have been advised that this is due to firmware changes on Draytek routers. Please contact your IT team for assistance