NTA - Notice history

We resolved the issue and MobeX clients have all reconnected.

We implemented a fix and currently monitoring the result.

We are marking this as resolved but will continue investigating the root cause for these inbound queue issues.

Stuck calls have been cleared. We are closely monitoring the inbound calls and queues to prevent an issue like this again. The root cause is being investigated.

We are currently monitoring inbound calls to queues. Please report stuck calls or queues not working to support@nta.co.uk for us to investigate further.

We are continuing to work on a fix for the root cause of this issue. Calls may be stuck and are currently being cleared.

We are continuing to work on a fix for this incident. Queue calls are working and stuck calls are currently being cleared.

We believe this issue has now been fully resolved. We will keep monitoring the situation and update our status page accordingly. Thank you for your patients and sorry for the inconvenience caused.

We're wrapping up finishing old calls, not much longer now.

If your customer is affected by this queue issue, please ask them to bear with us. We are clearing old calls which will allow new inbound calls to the agents.

We are currently monitoring the situation and clearing old calls.

Old queue calls are currently still showing as active and therefore new calls are not connecting. We are aware of this issue and working to resolve it.

We implemented a fix and currently monitoring the result.

We just resolved the issue!