NTA - Notice history

All systems operational

Inbound Calls - Operational

98.70% uptime
May 2021 · 100.0%Jun · 100.0%Jul · 96.18%

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May 2021
Jun 2021
Jul 2021

Outbound Calls - Operational

98.70% uptime
May 2021 · 100.0%Jun · 100.0%Jul · 96.18%

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May 2021
Jun 2021
Jul 2021

Web Interface - Operational

98.70% uptime
May 2021 · 100.0%Jun · 100.0%Jul · 96.18%

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May 2021
Jun 2021
Jul 2021

Busy Lamps - Operational

100.0% uptime
May 2021 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2021
Jun 2021
Jul 2021

API - Operational

100.0% uptime
May 2021 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2021
Jun 2021
Jul 2021

No Service Impact Expected - Operational

100.0% uptime
May 2021 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2021
Jun 2021
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Notice history

View current status

Jul 2021

JUL29
Firmware Upgrade
CompletedMaintenance15 hours 15 minutes
  • Completed
    30 July 2021 at 10:15 AMUTC
    Completed
    30 July 2021 at 10:15 AMUTC

    Maintenance has completed successfully.

  • Planned
    29 July 2021 at 7:00 PMUTC
    Planned
    29 July 2021 at 7:00 PMUTC

    The Firmware upgrade for the Model D40 & E50 phones will be rolled out tonight to fix previously identified issues. However whilst doing our testing it has been identified that:

    ~ In auto-headset mode: Outbound calls- The headset button does not light up when you initiate the call by pressing OK or DIAL. The headset button does light up correctly on inbound calls, and if you initiate an outbound call by pressing the headset button.

    ~ In normal (not-auto-headset) mode: Outbound calls- Speaker key does not light up when you initiate a call by pressing OK or DIAL. Loudspeaker button does light up correctly on inbound calls, and if you initiate an outbound call by pressing the loudspeaker button."

    The manufacture has been able to replicate the issue and will be working with their research and development department for a future update.

JUL21
Planned Maintenance 21 July 2021
CompletedMaintenance186 hours 49 minutes
  • Completed
    29 July 2021 at 2:49 PMUTC
    Completed
    29 July 2021 at 2:49 PMUTC

    Maintenance has completed successfully.

  • Planned
    21 July 2021 at 8:00 PMUTC
    Planned
    21 July 2021 at 8:00 PMUTC

    Wednesday, 21 July 2021 between 21:00 - 01:00

    Work is required in order to improve our systems.

    Wednesday night between 21:00 - 01:00 we will be carrying out essential upgrade work.

    This maintenance is classed as at low risk.

JUL15
Maintenance Scheduled For 15th July 2021
CompletedMaintenance10 hours 39 minutes
  • Completed
    15 July 2021 at 11:39 AMUTC
    Completed
    15 July 2021 at 11:39 AMUTC

    Maintenance has completed successfully.

  • Planned
    15 July 2021 at 1:00 AMUTC
    Planned
    15 July 2021 at 1:00 AMUTC

    We are planning for scheduled maintenance during that time. Following today's incident, we will be improving our network. This may disrupt your service.

Network Issues
ResolvedMajor outage28 hours 23 minutes
  • Resolved
    UTC
    Resolved

    RFO 14.07.21

    On 14.07.21 at 10:14 we became aware of an issue at one of our data centres where one of the links started flapping at an extremely fast rate causing our platform to experience an outage. Due to speed of the flapping, the automatic failover was not able to kick in and so the link had to be disabled manually. The consequence of this put an excess load on our servers and database clusters, preventing new calls to be made and ongoing calls to be terminated plus phones to deregister. The re-registration process caused the available port capacity for registration to be exhausted. We have now further increased capacity and improved the monitoring of the cluster going forward.

  • Monitoring
    UTC
    Monitoring

    We implemented a fix and currently monitoring the result.

  • Investigating
    UTC
    Investigating

    We are currently investigating this incident. We are experiencing technical difficulties with calls to and from our network. We hope to resolve this shortly.

MobeX
Resolved68 hours 40 minutes
  • Resolved
    UTC
    Resolved

    After further investigation and updates to the server, the Mobex Desktop solution has been moved back to phone.sip2sip.net from beta.phone.sip2sip.net. Whilst both services will continue to work for some time, should your customer experience any issues please ask them to:

    1) Type phone.sip2sip.net in the browser

    2) If the browser returns to phone.beta.sip2sip.net, try the Ctrl+Shift+Del operation to delete the cache browser data and then type the address again.

    Thank you.

  • Update
    UTC
    Update

    We are still monitoring the situation and will update you as soon as we receive a response. We apologise for any inconvenience caused and thank you for your patience.

  • Monitoring
    UTC
    Monitoring

    We implemented a fix and currently monitoring the result. MobeX intermittent errors being reported, development has identified and rectified the localised issues which affected a few MobeX users. This solution will be monitored and reviewed.

Jun 2021

Outbound call issues to mobile numbers
Resolved2 hours 39 minutes
  • Update
    UTC
    Update

    Reason for outage 28.06.21.

    The incident today has been identified as a mismatch of channel availability between our network and the upstream carrier. This has now been resolved. We apologise for any inconvenience this has caused.

  • Resolved
    UTC
    Resolved

    This issue has now been resolved with our upstream supplier. We will continue to monitor the situation and will supply an explanation for the outage in due course.

  • Investigating
    UTC
    Investigating

    We are aware of outbound call issues to mobile numbers. We are investigating this with our upstream supplier. We apologise for any inconvenience caused.

JUN24
Planned Maintenance 24 June 2021
CompletedMaintenance470 hours 16 minutes
  • Completed
    14 July 2021 at 10:16 AMUTC
    Completed
    14 July 2021 at 10:16 AMUTC

    Maintenance has completed successfully.

  • Planned
    24 June 2021 at 8:00 PMUTC
    Planned
    24 June 2021 at 8:00 PMUTC

    Thursday, 24 June 2021 between 21:00 - 00:00

    Work is required in order to improve our network infrastructure.

    Thursday night between 21:00 - 00:00 we will be carrying out essential upgrade work.

    This maintenance is classed as 'at low risk'.

System Disruption
Resolved1 hour 27 minutes
  • Resolved
    UTC
    Resolved

    We have resolved the issue! Everything is now operational as normal.

  • Investigating
    UTC
    Investigating

    We are currently investigating a connection disruption within our network. We aim to resolve this soon. This disruption is currently only affecting calls to NTA, this should not affect customer calls.

JUN1
Emergency Maintenance 01 June 2021
CompletedMaintenance1022 hours 16 minutes
  • Completed
    14 July 2021 at 10:16 AMUTC
    Completed
    14 July 2021 at 10:16 AMUTC

    Maintenance has completed successfully.

  • Planned
    01 June 2021 at 8:00 PMUTC
    Planned
    01 June 2021 at 8:00 PMUTC

    Essential but low-risk work is required in order to improve our network infrastructure.

    Tonight between 21:00 - 00:00 we will be carrying out essential upgrade work.

    This maintenance is classed as 'at low risk'.

May 2021

MAY18
Planned Maintenance 18.05.2021
CompletedMaintenance1358 hours 16 minutes
  • Completed
    14 July 2021 at 10:16 AMUTC
    Completed
    14 July 2021 at 10:16 AMUTC

    Maintenance has completed successfully.

  • Planned
    18 May 2021 at 8:00 PMUTC
    Planned
    18 May 2021 at 8:00 PMUTC

    Work is required in order to improve our network infrastructure.

    Tuesday night between 21:00 - 00:00 we will be carrying out essential upgrade work.

    This maintenance is classed as 'at low risk'.

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