NTA - Notice history

All systems operational

Inbound Calls - Operational

100% - uptime
Apr 2021 · 99.96%May · 100.0%Jun · 100.0%

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Apr 2021
May 2021
Jun 2021

Outbound Calls - Operational

100% - uptime
Apr 2021 · 99.96%May · 100.0%Jun · 100.0%

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Apr 2021
May 2021
Jun 2021

Web Interface - Operational

100% - uptime
Apr 2021 · 100.0%May · 100.0%Jun · 100.0%

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Apr 2021
May 2021
Jun 2021

Busy Lamps - Operational

100% - uptime
Apr 2021 · 100.0%May · 100.0%Jun · 100.0%

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Apr 2021
May 2021
Jun 2021

API - Operational

100% - uptime
Apr 2021 · 100.0%May · 100.0%Jun · 100.0%

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Apr 2021
May 2021
Jun 2021

No Service Impact Expected - Operational

100% - uptime
Apr 2021 · 100.0%May · 100.0%Jun · 100.0%

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Apr 2021
May 2021
Jun 2021

Notice history

Jun 2021

Outbound call issues to mobile numbers
  • Update
    Update

    Reason for outage 28.06.21.

    The incident today has been identified as a mismatch of channel availability between our network and the upstream carrier. This has now been resolved. We apologise for any inconvenience this has caused.

  • Resolved
    Resolved

    This issue has now been resolved with our upstream supplier. We will continue to monitor the situation and will supply an explanation for the outage in due course.

  • Investigating
    Investigating

    We are aware of outbound call issues to mobile numbers. We are investigating this with our upstream supplier. We apologise for any inconvenience caused.

Planned Maintenance 24 June 2021
  • Completed
    14 July 2021 at 10:16 AM
    Completed
    14 July 2021 at 10:16 AM

    Maintenance has completed successfully.

  • Planned
    24 June 2021 at 8:00 PM
    Planned
    24 June 2021 at 8:00 PM

    Thursday, 24 June 2021 between 21:00 - 00:00

    Work is required in order to improve our network infrastructure.

    Thursday night between 21:00 - 00:00 we will be carrying out essential upgrade work.

    This maintenance is classed as 'at low risk'.

System Disruption
  • Resolved
    Resolved

    We have resolved the issue! Everything is now operational as normal.

  • Investigating
    Investigating

    We are currently investigating a connection disruption within our network. We aim to resolve this soon. This disruption is currently only affecting calls to NTA, this should not affect customer calls.

Emergency Maintenance 01 June 2021
  • Completed
    14 July 2021 at 10:16 AM
    Completed
    14 July 2021 at 10:16 AM

    Maintenance has completed successfully.

  • Planned
    01 June 2021 at 8:00 PM
    Planned
    01 June 2021 at 8:00 PM

    Essential but low-risk work is required in order to improve our network infrastructure.

    Tonight between 21:00 - 00:00 we will be carrying out essential upgrade work.

    This maintenance is classed as 'at low risk'.

May 2021

Planned Maintenance 18.05.2021
  • Completed
    14 July 2021 at 10:16 AM
    Completed
    14 July 2021 at 10:16 AM

    Maintenance has completed successfully.

  • Planned
    18 May 2021 at 8:00 PM
    Planned
    18 May 2021 at 8:00 PM

    Work is required in order to improve our network infrastructure.

    Tuesday night between 21:00 - 00:00 we will be carrying out essential upgrade work.

    This maintenance is classed as 'at low risk'.

Apr 2021

Yealink Telephone Registrations
  • Resolved
    Resolved

    We just resolved the issue! There was an issue on the provisioning server that was leading to a misconfiguration of Yealink handsets..

  • Investigating
    Investigating

    We are aware that there is an issue with the registration of some Yealink phones. We are currently investigating this incident.

Call Failure
  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the network.

  • Resolved
    Resolved

    Marking this case as resolved for now. Internal investigations will continue.

  • Update
    Update

    We are investigating this incident. Inbound calls which fail are automatically diverting to our system disaster recovery platform.

  • Investigating
    Investigating

    We are currently investigating an incident where both in and outbound calls are not connecting immediately for all callers.

Planned Maintenance 22.04.2021
  • Completed
    22 April 2021 at 11:41 PM
    Completed
    22 April 2021 at 11:41 PM

    Maintenance has completed successfully.

  • Planned
    22 April 2021 at 8:00 PM
    Planned
    22 April 2021 at 8:00 PM

    Work is required in order to improve our network infrastructure.

    Thursday night between 21:00 - 00:00 we will be carrying out essential upgrade work.

    This maintenance is classed as 'at low risk'.

Planned Maintenance 13.04.2021
  • In progress
    13 April 2021 at 8:05 PM
    In progress
    13 April 2021 at 8:05 PM

    Maintenance is now in progress.

  • Planned
    13 April 2021 at 8:00 PM
    Planned
    13 April 2021 at 8:00 PM

    Work is required in order to improve our network infrastructure.

    Tuesday night between 21:00 - 00:00 we will be carrying out essential upgrade work.

    This maintenance is classed as 'at low risk'.

  • Completed
    12 April 2021 at 11:00 PM
    Completed
    12 April 2021 at 11:00 PM

    Maintenance has completed successfully.

Annual System Disaster Recovery Testing
  • Completed
    01 April 2021 at 10:58 PM
    Completed
    01 April 2021 at 10:58 PM

    Maintenance has completed successfully.

  • In progress
    01 April 2021 at 10:05 PM
    In progress
    01 April 2021 at 10:05 PM

    This maintenance is now in progress. Inbound calls will be diverting to our disaster recovery platform as scheduled.

  • Planned
    01 April 2021 at 10:00 PM
    Planned
    01 April 2021 at 10:00 PM

    On Thursday 1st April we will be testing our system disaster recovery platform. Inbound calls for a duration of about 15 min between 23:00 - 00:00 will be diverting to the backup destinations configured under your/your customer's accounts in Features Advanced -> Disaster Recovery. This test is to ensure that if an issue on our network were to occur, calls would be successfully forwarded to the backup destinations. 

    Outbound calls will not be affected by this test. This is NOT an April fools joke and will be a yearly occurrence going forward.

Apr 2021 to Jun 2021

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