NTA - Notice history

We are pleased to announce that as of 20:30 on 19.05.22 that the issue that was affecting some of our broadband suppliers Global Switch location has been fully resolved. We again apologise for any inconvenience caused.

At 1pm

STREAM: Troubleshooting

• Isolate G52 Switch 2 from the Network - Completed

• G52 Switch 1 to be configured for core routing - Completed

• Bring up all LAN interfaces on G52 Switch 1 individually to return service - In Progress

Next Status:

• Bring up all the services/connections

• Pending vendor and KCOM investigation on the 2 CAS devices

Current Status: Most servers are now back online but we will keep monitoring until we get a FRO

An update from our supplier.

A major service outage has been detected at Global Switch affecting connectivity, internal systems and portals. Engineers are on route now to investigate

MobeX services are now back up and running and we will continue to look into the calls. We apologise for any inconvenience.

The broadband issue has now stabilised, however we will keep on monitoring the services and will update you with an RFO once we receive one

We have now been informed that the issue has been resolved.

Yesterday we found a punctual issue related to the cloud phonebook that was causing the C30 handsets to reboot.

We addressed this issue in our servers (LDAP), but we also raised the fault with the manufacturer. We are now waiting for their response and we believe that a new version of the firmware will be released in the next months to fix this issue in the hardware to future-proof expansion. The fix we put in place will prevent this situation from occurring until the new release takes place

The issue regarding the registration C30 handsets has now been resolved and an RFO will be published soon.

We are aware that the issue with the C30 phones has started again and we are still investigating the root cause.

We are sorry for any inconvenience this is causing.