Networks issues

Resolved

Under maintenance

Started almost 4 years ago16 July 2022Lasted about 6 hours3:089:07 AMUTC

Affected

Inbound Calls

Outbound Calls

Web Interface

Busy Lamps

API

Secondary Services

Updates

Update
20 July 2022 at 2:04 PMUTC
Update
20 July 2022 at 2:04 PMUTC
RFO: 16/07/22

At 00:40 on the 16th of July, we were alerted to the network having issues which lead to a total loss of service. At this time our team began investigating the issue. We identified the issue to be an equipment failure based at our THN data center. The equipment was brought back into service and service was fully restored at 06:30. We have scheduled further maintenance to upgrade existing equipment at THN, to enhance network resilience.
Resolved
16 July 2022 at 9:07 AMUTC
Resolved
16 July 2022 at 9:07 AMUTC
The issue was fixed by 6:30 and our monitoring systems confirms that everything is working fine. An RFO will be released ASAP.
Monitoring
16 July 2022 at 6:31 AMUTC
Monitoring
16 July 2022 at 6:31 AMUTC
We implemented a fix and currently monitoring the result.
Investigating
16 July 2022 at 3:08 AMUTC
Investigating
16 July 2022 at 3:08 AMUTC
We are aware of a network issue that is affecting our systems and our team is already investigating the situation.

NTA - Networks issues – Incident details