NTA - Microsoft Email Delivery Issue – Incident details

All systems operational

Microsoft Email Delivery Issue

Resolved
Partial outage 30 %
Started 3 days agoLasted 25 minutes

Affected

MobeX

Degraded performance from 12:01 PM to 12:27 PM

MobeX Web

Degraded performance from 12:01 PM to 12:27 PM

MobeX+ Mobile

Degraded performance from 12:01 PM to 12:27 PM

MobeX 4Teams

Degraded performance from 12:01 PM to 12:27 PM

MobeX UC

Degraded performance from 12:01 PM to 12:27 PM

MobeX Touch

Degraded performance from 12:01 PM to 12:27 PM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

    The issue has been traced to a poor IP reputation from Microsoft towards one of our email & FTP servers. This server has been adjusted to workaround this issue.

    We will continue to raise enquiries with Microsoft as to why our IP was blocked.

  • Investigating
    UTC
    Investigating

    We are currently investigating an incident regarding the delivery of emails to Microsoft based accounts.

    This issue is affect the delivery of login codes for Mobex as well as the delivery of emails for reporting and call recording only.