NTA - Microsoft Email Delivery Issue – Incident details

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Microsoft Email Delivery Issue

ResolvedPartial outage 30%25 minutes

Affected

  • ResolvedUTC

    This incident has been resolved.

    The issue has been traced to a poor IP reputation from Microsoft towards one of our email & FTP servers. This server has been adjusted to workaround this issue.

    We will continue to raise enquiries with Microsoft as to why our IP was blocked.

  • InvestigatingUTC

    We are currently investigating an incident regarding the delivery of emails to Microsoft based accounts.

    This issue is affect the delivery of login codes for Mobex as well as the delivery of emails for reporting and call recording only.