NTA - RFO and Update for 25.03.24 – Incident details

All systems operational

RFO and Update for 25.03.24

Resolved
Operational
Started 9 months agoLasted less than a minute

Affected

Inbound Calls

Operational from 10:31 AM to 10:31 AM

Outbound Calls

Operational from 10:31 AM to 10:31 AM

Busy Lamps

Operational from 10:31 AM to 10:31 AM

Secondary Services

Operational from 10:31 AM to 10:31 AM

Handset Provisioning

Operational from 10:31 AM to 10:31 AM

MobeX Mobile

Operational from 10:31 AM to 10:31 AM

Updates
  • Resolved
    Resolved

    After the recent system outage on 25/03, we encountered a surge of requests from our users, particularly regarding BLF subscriptions. This uptake in BLF usage has been remarkable, showcasing the growing demand for our services. Recognising this shift, we developed a new and robust solution to effectively manage the current and future influx of BLFs within our system.

    Incremental Implementation for Enhanced Performance


    Beginning on 13/04, we initiated the implementation of our new solutions daily, carefully orchestrating this process during off-peak hours to ensure seamless service for our users. While this approach initially posed challenges in testing the solution in real-time scenarios, it allowed us to meticulously fine-tune our processes, guaranteeing a smooth transition without compromising the quality of our services.

    Confidence in Future Network Growth

    Following several days of meticulous development and deployment, we are now extremely confident in our ability to accommodate the anticipated growth of our network. Our new solution, a robust distributed cluster of servers dedicated solely to handling BLF subscriptions, marks a pivotal advancement.
    By segregating BLFs from other SIP packets and enabling on-demand server scaling, we have fortified our infrastructure to swiftly adapt to any unforeseen traffic spikes and effectively reduce any potential "DDOS" attacks.

    We are proud to have established an enhanced system that ensures the seamless management of BLFs and provides a secure and adaptable framework for our network's future growth.