NTA - Inbound Call issues to queues – Incident details

Inbound Call issues to queues

ResolvedDegraded performance41 minutes

Affected

Inbound Calls

Degraded performance from 3:18 PM to 4:00 PM

  • ResolvedUTC

    We just resolved the issue!

  • MonitoringUTC

    Stuck calls were cleared and we are monitoring the infrastructure.

  • IdentifiedUTC

    We are clearing stuck calls to agents which will take us a moment.

  • InvestigatingUTC

    We are currently investigating this incident.