NTA - Inbound Queue Calls not connecting – Incident details

All systems operational

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Inbound Queue Calls not connecting

ResolvedDegraded performance2 hours 18 minutes

Affected

Inbound Calls

Degraded performance from 1:44 PM to 4:03 PM

  • ResolvedUTC

    We will continue to monitor and investigate this incident internally but expect no further disruption.

  • MonitoringUTC

    We see some agents stuck on calls that happened during the issue which are now being cleared. Please report any issues you are still experiencing to our support team.

  • InvestigatingUTC

    We are currently investigating this incident.