NTA - Inbound queue issue – Incident details

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Inbound queue issue

ResolvedMinor outage3 hours 37 minutes

Affected

Inbound Calls

Minor outage from 1:46 PM to 5:23 PM

  • ResolvedUTC

    We are marking this as resolved but will continue investigating the root cause for these inbound queue issues.

  • UpdateUTC

    Stuck calls have been cleared. We are closely monitoring the inbound calls and queues to prevent an issue like this again. The root cause is being investigated.

  • MonitoringUTC

    We are currently monitoring inbound calls to queues. Please report stuck calls or queues not working to support@nta.co.uk for us to investigate further.

  • UpdateUTC

    We are continuing to work on a fix for the root cause of this issue. Calls may be stuck and are currently being cleared.

  • IdentifiedUTC

    We are continuing to work on a fix for this incident. Queue calls are working and stuck calls are currently being cleared.

  • InvestigatingUTC

    We are currently investigating another incident regarding inbound calls to queues. We are aware of some calls being stuck and are working to resolve this.