NTA - Inbound Call issues to queues – Incident details

All systems operational

Inbound Call issues to queues

Resolved
Degraded performance
Started over 5 years agoLasted 2 hours 12 minutes

Affected

Inbound Calls

Degraded performance from 9:01 AM to 11:14 AM

Updates
  • Resolved
    UTC
    Resolved

    We believe this issue has now been fully resolved. We will keep monitoring the situation and update our status page accordingly. Thank you for your patients and sorry for the inconvenience caused.

  • Update
    UTC
    Update

    We're wrapping up finishing old calls, not much longer now.

  • Update
    UTC
    Update

    If your customer is affected by this queue issue, please ask them to bear with us. We are clearing old calls which will allow new inbound calls to the agents.

  • Update
    UTC
    Update

    We are currently monitoring the situation and clearing old calls.

  • Update
    UTC
    Update

    Old queue calls are currently still showing as active and therefore new calls are not connecting. We are aware of this issue and working to resolve it.

  • Monitoring
    UTC
    Monitoring

    We implemented a fix and currently monitoring the result.

  • Investigating
    UTC
    Investigating

    We are currently investigating an incident where calls to queues are not answered correctly.