NTA - Inbound Call issues to queues – Incident details

All systems operational

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Inbound Call issues to queues

ResolvedDegraded performance2 hours 12 minutes

Affected

Inbound Calls

Degraded performance from 9:01 AM to 11:14 AM

  • ResolvedUTC

    We believe this issue has now been fully resolved. We will keep monitoring the situation and update our status page accordingly. Thank you for your patients and sorry for the inconvenience caused.

  • UpdateUTC

    We're wrapping up finishing old calls, not much longer now.

  • UpdateUTC

    If your customer is affected by this queue issue, please ask them to bear with us. We are clearing old calls which will allow new inbound calls to the agents.

  • UpdateUTC

    We are currently monitoring the situation and clearing old calls.

  • UpdateUTC

    Old queue calls are currently still showing as active and therefore new calls are not connecting. We are aware of this issue and working to resolve it.

  • MonitoringUTC

    We implemented a fix and currently monitoring the result.

  • InvestigatingUTC

    We are currently investigating an incident where calls to queues are not answered correctly.