Inbound Call issues to queues

Resolved

Degraded performance

Started over 5 years ago22 January 2021Lasted about 2 hours9:0111:14 AMUTC

Affected

Inbound Calls

Updates

Resolved
22 January 2021 at 11:14 AMUTC
Resolved
22 January 2021 at 11:14 AMUTC
We believe this issue has now been fully resolved. We will keep monitoring the situation and update our status page accordingly. Thank you for your patients and sorry for the inconvenience caused.
Update
22 January 2021 at 11:00 AMUTC
Update
22 January 2021 at 11:00 AMUTC
We're wrapping up finishing old calls, not much longer now.
Update
22 January 2021 at 10:31 AMUTC
Update
22 January 2021 at 10:31 AMUTC
If your customer is affected by this queue issue, please ask them to bear with us. We are clearing old calls which will allow new inbound calls to the agents.
Update
22 January 2021 at 10:10 AMUTC
Update
22 January 2021 at 10:10 AMUTC
We are currently monitoring the situation and clearing old calls.
Update
22 January 2021 at 9:45 AMUTC
Update
22 January 2021 at 9:45 AMUTC
Old queue calls are currently still showing as active and therefore new calls are not connecting. We are aware of this issue and working to resolve it.
Monitoring
22 January 2021 at 9:06 AMUTC
Monitoring
22 January 2021 at 9:06 AMUTC
We implemented a fix and currently monitoring the result.
Investigating
22 January 2021 at 9:01 AMUTC
Investigating
22 January 2021 at 9:01 AMUTC
We are currently investigating an incident where calls to queues are not answered correctly.

NTA - Inbound Call issues to queues – Incident details