NTA - Notice history

All systems operational

Inbound Calls - Operational

100.0% uptime
Mar 2023 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2023
Apr 2023
May 2023

Outbound Calls - Operational

99.91% uptime
Mar 2023 · 99.75%Apr · 100.0%May · 100.0%

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Mar 2023
Apr 2023
May 2023

Web Interface - Operational

99.85% uptime
Mar 2023 · 100.0%Apr · 100.0%May · 99.56%

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Mar 2023
Apr 2023
May 2023

Busy Lamps - Operational

100.0% uptime
Mar 2023 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2023
Apr 2023
May 2023

API - Operational

100.0% uptime
Mar 2023 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2023
Apr 2023
May 2023

No Service Impact Expected - Operational

100.0% uptime
Mar 2023 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2023
Apr 2023
May 2023

Notice history

View current status

May 2023

NTA Domain Issue
ResolvedPartial outage10 hours 56 minutes
  • ResolvedUTC

    This incident has been resolved.

  • UpdateUTC

    We are continuing to work on a fix for this incident. Unfortunately we are still awaiting a response from Google

  • IdentifiedUTC

    We are continuing to work on a fix for this incident. We have asked Google to review the status and are waiting for their response

  • InvestigatingUTC

    We are currently experiencing issues with URLs that contain "nta" - we are currently investigating this issue. Websites are still accessible but are showing an "unsafe" warning.

MAY17
Planned Maintenance 17 May 2023
CompletedMaintenance3 hours
  • Completed17 May 2023 at 11:00 PMUTC

    Maintenance has completed successfully

  • In progress17 May 2023 at 8:00 PMUTC

    Maintenance is now in progress

  • Planned17 May 2023 at 8:00 PMUTC

    Wednesday, 17 May 2023 between 21:00 - 00:00

    Work is required in order to improve our systems.

    Wednesday night between 21:00 - 00:00 we will be carrying out systems updates.

    This maintenance is classed as at low risk.

MAY13
Network Maintenance
CompletedMaintenance6 hours
  • Completed13 May 2023 at 8:00 PMUTC

    Maintenance has completed successfully

  • In progress13 May 2023 at 2:00 PMUTC

    Maintenance is now in progress

  • Planned13 May 2023 at 2:00 PMUTC

    Non-service affecting maintenance to our data centres.

MAY11
Planned Maintenance 11 May 2023
CompletedMaintenance3 hours
  • Completed11 May 2023 at 11:00 PMUTC

    Maintenance has completed successfully

  • In progress11 May 2023 at 8:00 PMUTC

    Maintenance is now in progress

  • Planned11 May 2023 at 8:00 PMUTC

    Thursday, 11 May 2023 between 21:00 - 00:00

    Work is required in order to improve our systems.

    Thursday night between 21:00 - 00:00 we will be carrying out essential servers maintenance.

    This maintenance is classed as at low risk.

Apr 2023

MobeX Alerting Issue
ResolvedDegraded performance2 hours 27 minutes
  • ResolvedUTC

    Our upstream provider for the alerting system has notified us that the issue has been resolved.

  • InvestigatingUTC

    We are currently experiencing an issue with an upstream provider with alerting for new calls. We will provide updates when we receive them.

Mar 2023

Calls to International numbers
ResolvedPartial outage6 hours 14 minutes
  • UpdateUTC

    On 29.03.23 calls to some international destinations failed. To resolve this we quickly changed our outbound carrier and raised the fault with our premier carrier. They resolved the issue by changing the upstream routing with their interconnecting supplier, which resolved the fault. We have since routed the outbound calls back to our premier supplier and all calls are now routing correctly

  • ResolvedUTC

    Whilst we believe the issue to be resolved we will continue to monitor the situation. Please note that as soon as we were aware there was an issue with some international numbers, routing to those destinations was quickly amended so that they were reachable again. Customers should have had little to no downtime in reaching those destinations. We apologise for any inconvenience this may have caused

  • MonitoringUTC

    We implemented a fix and are currently monitoring the result. However, some international routes have been restored with the original carrier

  • UpdateUTC

    The fault has been identified as being with our upstream provider. We are continuing to work on a fix for this incident.

  • IdentifiedUTC

    We have been made aware of issues calling some international numbers and we are currently investigating the cause.

MAR6
Emergency Maintenance
CompletedMaintenance3 hours
  • Completed06 March 2023 at 11:00 PMUTC

    Maintenance has completed successfully

  • In progress06 March 2023 at 8:00 PMUTC

    Maintenance is now in progress

  • Planned06 March 2023 at 8:00 PMUTC

    We will be performing maintenance to our network to resolve an aggregation issue on one of the links between two of our data centers. This maintenance should be no intrusive to our services but we are notifying you as a precaution.

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