NTA - Notice history

No Service Impact Expected experiencing major outage

Inbound Calls - Operational

Outbound Calls - Operational

Web Interface - Operational

Busy Lamps - Operational

API - Operational

Partial outage

Handset Provisioning - Partial outage

Wallboards - Operational

UC Integration - Operational

Dialer - Operational

MobeX Mobile - Operational

MobeX Softphone - Operational

NTA Homepage - Operational

Operational

Lease Lines - Operational

Wireless Internet - Operational

No Service Impact Expected - Major outage

Notice history

Dec 2024

No notices reported this month

Nov 2024

Planned Network Maintenance 16 November 2024
  • Update
    17 November 2024 at 1:00 AM
    Completed
    17 November 2024 at 1:00 AM
    Maintenance has completed successfully
  • Completed
    17 November 2024 at 1:00 AM
    Completed
    17 November 2024 at 1:00 AM
    Maintenance has completed successfully
  • In progress
    16 November 2024 at 10:00 PM
    In progress
    16 November 2024 at 10:00 PM
    Maintenance is now in progress
  • Update
    16 November 2024 at 10:00 PM
    Planned
    16 November 2024 at 10:00 PM

    Work is required in order to update our systems.

    This work will take place Saturday 30th of November between 22:00 - 01:00.

    This maintenance is classed as medium risk.

  • Planned
    18 October 2024 at 9:20 AM
    Planned
    18 October 2024 at 9:20 AM

    The planned maintenance for the 30th of November has been moved to the 16th of November (10PM to 1AM.)

    This maintenance is classed as medium risk.

Oct 2024

Incorrect Time on Handsets
  • Resolved
    Resolved

    This incident has been resolved. If your handset is still showing the incorrect time please reboot the device

  • Update
    Update

    The issue will be rectified within the next 30 minutes, you may see your handset being reprovisioned during this time

  • Identified
    Identified

    The issue has been identified and a resolution is being put in place.

  • Investigating
    Investigating

    We are aware that some of the handsets are showing the incorrect time. We are currently investigating to resolve this issue. Sorry for any inconvenience this may cause.

Broadband Outage
  • Resolved
    Resolved

    Although the issue now appears to be resolved and was due to a DNS issue with the supplier we will continue to monitor the situation. We apologise for any inconvenience caused

  • Monitoring
    Monitoring

    A fix has been implemented by the supplier and whilst this seems to have resolved the situation we will continue to monitor it

  • Identified
    Identified

    We are aware that some broadband services are not in service. We are continuing to work with our suppliers on a fix for this incident.

Oct 2024 to Dec 2024

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