NTA - Notice history

All systems operational

Inbound Calls - Operational

Outbound Calls - Operational

Web Interface - Operational

Busy Lamps - Operational

API - Operational

Secondary Services
Operational

Handset Provisioning - Operational

Wallboards - Operational

UC Integration - Operational

Dialer - Operational

MobeX Mobile - Operational

MobeX Softphone - Operational

NTA Homepage - Operational

Broadband Services
Operational

Lease Lines - Operational

Wireless Internet - Operational

No Service Impact Expected - Operational

Notice history

Sep 2022

Planned Maintenance
  • Completed
    18 September 2022 at 2:00 AM
    Completed
    18 September 2022 at 2:00 AM

    Maintenance has completed successfully

  • In progress
    17 September 2022 at 8:00 PM
    In progress
    17 September 2022 at 8:00 PM

    Maintenance is now in progress

  • Planned
    17 September 2022 at 8:00 PM
    Planned
    17 September 2022 at 8:00 PM

    17th of September - 19:00-01:00

    Work is required in order to improve our network infrastructure.

    This work will be non-intrusive and therefore non-service affecting

    This maintenance is classed as at low risk.

Planned Maintenance 07 September 2022
  • Completed
    07 September 2022 at 11:00 PM
    Completed
    07 September 2022 at 11:00 PM

    Maintenance has completed successfully

  • In progress
    07 September 2022 at 8:00 PM
    In progress
    07 September 2022 at 8:00 PM

    Maintenance is now in progress

  • Planned
    07 September 2022 at 8:00 PM
    Planned
    07 September 2022 at 8:00 PM

    The last email sent has a mistake and this is the correct announcement. Please accept our apologies for this inconvenience.

    Wednesday, 07 September 2022 between 21:00 - 00:00

    Work is required in order to improve our systems. Wednesday night between 21:00 - 00:00 we will be carrying out essential systems update.

    This maintenance is classed as at low risk.

Planned Maintenance
  • Completed
    02 September 2022 at 11:00 PM
    Completed
    02 September 2022 at 11:00 PM

    Maintenance has completed successfully

  • In progress
    02 September 2022 at 5:00 PM
    In progress
    02 September 2022 at 5:00 PM

    Maintenance is now in progress

  • Planned
    02 September 2022 at 5:00 PM
    Planned
    02 September 2022 at 5:00 PM

    2nd of September - 18:00-00:00

    Work is required in order to improve our network infrastructure.

    This work will be non-intrusive and therefore non-service affecting

    This maintenance is classed as at low risk.

Aug 2022

Maintenance
  • Completed
    14 August 2022 at 4:00 AM
    Completed
    14 August 2022 at 4:00 AM

    Maintenance has completed successfully

  • In progress
    13 August 2022 at 10:00 PM
    In progress
    13 August 2022 at 10:00 PM

    Maintenance is now in progress

  • Update
    13 August 2022 at 10:00 PM
    Planned
    13 August 2022 at 10:00 PM

    This maintenance is to replace a PSU on our core router. This maintenance should be non-intrusive and this is a precautionary notification to inform you in the event of a system disruption.

  • Planned
    20 July 2022 at 8:36 AM
    Planned
    20 July 2022 at 8:36 AM

    This maintenance has been rescheduled.

Planned Maintenance 11 August 2022
  • Completed
    11 August 2022 at 11:00 PM
    Completed
    11 August 2022 at 11:00 PM

    Maintenance has completed successfully

  • In progress
    11 August 2022 at 8:00 PM
    In progress
    11 August 2022 at 8:00 PM

    Maintenance is now in progress

  • Planned
    11 August 2022 at 8:00 PM
    Planned
    11 August 2022 at 8:00 PM

    Thursday, 11 August 2022 between 21:00 - 00:00

    Work is required in order to improve our systems.

    Thursday night between 21:00 - 00:00 we will be carrying out essential systems upgrade.

    This maintenance is classed as at low risk.

Planned Maintenance 09 August 2022
  • Planned
    09 August 2022 at 8:00 PM
    Planned
    09 August 2022 at 8:00 PM

    Tuesday, 09 August 2022 between 21:00 - 00:00

    Work is required in order to improve our systems.

    Tuesday night between 21:00 - 00:00 we will be carrying out essential systems upgrade.

    This maintenance is classed as at low risk.

  • Completed
    08 August 2022 at 8:18 AM
    Completed
    08 August 2022 at 8:18 AM

    Unfortunately we'll have to postpone our scheduled maintenance that would happen on Tuesday night, 09 August 2022, between 21:00 - 00:00.

    We'll send another email soon with the new date.

    Please accept our apologies for the inconvenience and thanks for your understanding.

Data Network Upgrades
  • Completed
    04 August 2022 at 5:30 PM
    Completed
    04 August 2022 at 5:30 PM

    Maintenance has completed successfully

  • In progress
    04 August 2022 at 5:00 PM
    In progress
    04 August 2022 at 5:00 PM

    Maintenance is now in progress

  • Planned
    04 August 2022 at 5:00 PM
    Planned
    04 August 2022 at 5:00 PM

    This maintenance is to upgrade our data network. This maintenance should be non-intrusive and this is a precautionary notification to inform you in the event of a system disruption

Planned Maintenance
  • Completed
    02 August 2022 at 11:00 PM
    Completed
    02 August 2022 at 11:00 PM

    Maintenance has completed successfully

  • In progress
    02 August 2022 at 8:00 PM
    In progress
    02 August 2022 at 8:00 PM

    Maintenance is now in progress

  • Planned
    02 August 2022 at 8:00 PM
    Planned
    02 August 2022 at 8:00 PM

    This maintenance is to replace a PSU on our core router. This maintenance should be non-intrusive and this is a precautionary notification to inform you in the event of a system disruption. We are not expecting this maintenance to affect any of our services.

Jul 2022

Network Issues
  • Resolved
    Update

    RFO 29.07.22

    Due to an inordinate amount of BGP traffic we took emergency action to force a reboot of one of the routers. This had a very little detrimental effect on service because of the re-route capabilities we instigated ahead of this maintenance window. All services were resumed without any major outage.

  • Resolved
    Resolved

    The issue identified on 29.07.22 is now resolved a full RFO will be issued on Monday 01.08.22

  • Monitoring
    Update

    The network is now operational and stable with all services returning to normal. However, we will continue to monitor before issuing an RFO following a thorough investigation,

  • Monitoring
    Monitoring

    We have restarted the router and currently monitoring the result. Services have returned to normal

  • Identified
    Update

    Maintenance will begin in 15 minutes

  • Identified
    Update

    Emergency Maintenance

    We have scheduled a reboot of our systems to clear any excess load on them. This has been planned for 18:30 tonight. We are expecting this to take our service offline temporarily as the system reboots and comes back up. Please be aware of this if you are making calls during this time. We are advising that the maintenance will take 30 minutes. Service will be resumed by 19:00. We will send another update 30 minutes before maintenance begins.

  • Identified
    Identified

    Emergency Maintenance The issue has been identified within our network, we are currently working to resolve the issue. If you notice your device registration dropping, please reboot the device.

  • Investigating
    Investigating

    At 07:41 we had a memory surge on one of our servers which is causing registration issues. We are currently investigating the cause of this.

Networks issues
  • Resolved
    Update

    RFO: 16/07/22

    At 00:40 on the 16th of July, we were alerted to the network having issues which lead to a total loss of service. At this time our team began investigating the issue. We identified the issue to be an equipment failure based at our THN data center. The equipment was brought back into service and service was fully restored at 06:30. We have scheduled further maintenance to upgrade existing equipment at THN, to enhance network resilience.

  • Resolved
    Resolved

    The issue was fixed by 6:30 and our monitoring systems confirms that everything is working fine. An RFO will be released ASAP.

  • Monitoring
    Monitoring

    We implemented a fix and currently monitoring the result.

  • Investigating
    Investigating

    We are aware of a network issue that is affecting our systems and our team is already investigating the situation.

UC+ Maintenance
  • Completed
    14 July 2022 at 5:00 PM
    Completed
    14 July 2022 at 5:00 PM

    Maintenance has completed successfully

  • In progress
    14 July 2022 at 4:00 PM
    In progress
    14 July 2022 at 4:00 PM

    Maintenance is now in progress

  • Planned
    14 July 2022 at 4:00 PM
    Planned
    14 July 2022 at 4:00 PM

    Some of our resellers/partners have relayed to us that UC+ clients are running slow for some of their customers. After some investigation, it seems the call records table is growing too large and needs to be reduced. We are planning to reduce this to 7 days; therefore call history within the UC+ client will contain only the last 7 days of call history data.

    If you require a longer call history, it will of course still be available on the hosted portal under Reports > Call History. We understand that most UC+ users do not use the call history feature, but for those that do, they will need to be notified of the coming changes.

    We anticipate this will be an intrusive maintenance that will last 1 hour starting from 5 pm on Thursday 14th July.

Planned Maintenance 04 July 2022
  • Completed
    04 July 2022 at 11:00 PM
    Completed
    04 July 2022 at 11:00 PM

    Maintenance has completed successfully

  • Update
    04 July 2022 at 8:00 PM
    In progress
    04 July 2022 at 8:00 PM

    Maintenance is now in progress

  • In progress
    04 July 2022 at 8:00 PM
    In progress
    04 July 2022 at 8:00 PM

    Maintenance is now in progress

  • Planned
    04 July 2022 at 8:00 PM
    Planned
    04 July 2022 at 8:00 PM

    Monday, 04 July 2022 between 21:00 - 00:00

    Work is required in order to improve our systems.

    Monday night between 21:00 - 00:00 we will be carrying out systems upgrade work.

    This maintenance is classed as at low risk.

Jul 2022 to Sep 2022

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