NTA - Broadband outage - 17.08.23 – Incident details

All systems operational

Broadband outage - 17.08.23

Resolved
Partial outage
Started almost 3 years agoLasted about 6 hours

Affected

Inbound Calls

Partial outage from 8:57 AM to 2:59 PM

Outbound Calls

Partial outage from 8:57 AM to 2:59 PM

Secondary Services

Partial outage from 8:57 AM to 2:59 PM

Handset Provisioning

Partial outage from 8:57 AM to 2:59 PM

No Service Impact Expected

Partial outage from 8:57 AM to 2:59 PM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Identified
    UTC
    Identified

    The issue has now been identified and your services should be restored. If you are still experiencing an outage for your service please remove the power from your router for 15 minutes and this should now restore service.

  • Investigating
    UTC
    Investigating

    One of our suppliers is experiencing a major service outage which is affecting some of our customers' internet connection. They are currently working to resolve this. We apologise for any inconvenience this is causing