Notice history

Resolved
24 March 2025 at 2:38 PM
Resolved
24 March 2025 at 2:38 PM
As the issue is down to the use of the Draytek routers and not a direct NTA issue this is deemed to be a non-NTA incident and only an advisory notification and therefore the issue will be closed
Monitoring
24 March 2025 at 1:07 PM
Monitoring
24 March 2025 at 1:07 PM
We have been advised of a fix for the current issue with the Draytek routers. Please disable SSL VPN and Remote management on the router
Identified
24 March 2025 at 10:47 AM
Identified
24 March 2025 at 10:47 AM
Please see the inserted link for further information on this matter https://www.ispreview.co.uk/index.php/2025/03/broadband-isps-report-uk-connectivity-problems-with-vulnerable-draytek-routers.html
Investigating
24 March 2025 at 9:37 AM
Investigating
24 March 2025 at 9:37 AM
We are currently investigating this incident. However, we have been advised that this is due to firmware changes on Draytek routers. Please contact your IT team for assistance

Completed
15 March 2025 at 5:00 PM
Completed
15 March 2025 at 5:00 PM
Maintenance has completed successfully
In progress
15 March 2025 at 2:00 PM
In progress
15 March 2025 at 2:00 PM
Maintenance is now in progress
Planned
15 March 2025 at 2:00 PM
Planned
15 March 2025 at 2:00 PM
Maintenance is required to improve our network infrastructure.
The maintenance is planned for Saturday 15th of March.
This maintenance is classed as high risk.

All systems operational