NTA - Notice history

All systems operational

Inbound Calls - Operational

Outbound Calls - Operational

Web Interface - Operational

Busy Lamps - Operational

API - Operational

Operational

Handset Provisioning - Operational

Wallboards - Operational

UC Integration - Operational

Dialer - Operational

MobeX Mobile - Operational

MobeX Softphone - Operational

NTA Homepage - Operational

Operational

Lease Lines - Operational

Wireless Internet - Operational

No Service Impact Expected - Operational

Notice history

Mar 2025

Support Contact Number
  • Investigating
    Investigating

    Our main support number 01708393939 is currently not in service. Please either contact us by dialling 100 from your VoIP handset or by dialling 01708320000 and selecting option 1. Please bear with us whilst we investigate the issue

Internet & Telephone Connection Dropping
  • Resolved
    Resolved

    As the issue is down to the use of the Draytek routers and not a direct NTA issue this is deemed to be a non-NTA incident and only an advisory notification and therefore the issue will be closed

  • Monitoring
    Monitoring

    We have been advised of a fix for the current issue with the Draytek routers. Please disable SSL VPN and Remote management on the router

  • Identified
    Identified

    Please see the inserted link for further information on this matter https://www.ispreview.co.uk/index.php/2025/03/broadband-isps-report-uk-connectivity-problems-with-vulnerable-draytek-routers.html

  • Investigating
    Investigating

    We are currently investigating this incident. However, we have been advised that this is due to firmware changes on Draytek routers. Please contact your IT team for assistance

Planned Maintenance 15th of March 2025
  • Completed
    15 March 2025 at 5:00 PM
    Completed
    15 March 2025 at 5:00 PM
    Maintenance has completed successfully
  • In progress
    15 March 2025 at 2:00 PM
    In progress
    15 March 2025 at 2:00 PM
    Maintenance is now in progress
  • Planned
    15 March 2025 at 2:00 PM
    Planned
    15 March 2025 at 2:00 PM

    Maintenance is required to improve our network infrastructure.

    The maintenance is planned for Saturday 15th of March.

    This maintenance is classed as high risk.

Feb 2025

Planned Network Maintenance 16th February 2025
  • Completed
    16 February 2025 at 10:00 PM
    Completed
    16 February 2025 at 10:00 PM
    Maintenance has completed successfully
  • In progress
    16 February 2025 at 8:00 PM
    In progress
    16 February 2025 at 8:00 PM
    Maintenance is now in progress
  • Planned
    16 February 2025 at 8:00 PM
    Planned
    16 February 2025 at 8:00 PM

    Work is required in order to update our systems.

    This work will take place Sunday 16th February 2025 between 20:00 - 22:00.

    This maintenance is classed as low risk.

Planned Maintenance 11 February 2025
  • Completed
    11 February 2025 at 10:00 PM
    Completed
    11 February 2025 at 10:00 PM
    Maintenance has completed successfully
  • In progress
    11 February 2025 at 9:00 PM
    In progress
    11 February 2025 at 9:00 PM
    Maintenance is now in progress
  • Planned
    11 February 2025 at 9:00 PM
    Planned
    11 February 2025 at 9:00 PM

    Tuesday, 11 February 2025 between 21:00 - 22:00.

    Work is required in order to improve our MobeX systems.

    Tuesday night between 21:00 - 22:00 we will be carrying out essential systems update.

    This maintenance is classed as at low risk.

Planned Maintenance 6th February 2025
  • Completed
    06 February 2025 at 10:00 PM
    Completed
    06 February 2025 at 10:00 PM
    Maintenance has completed successfully
  • In progress
    06 February 2025 at 9:00 PM
    In progress
    06 February 2025 at 9:00 PM
    Maintenance is now in progress
  • Planned
    06 February 2025 at 9:00 PM
    Planned
    06 February 2025 at 9:00 PM

    Work is required in order to update our systems.

    This work will take place Thursday 6th February 2025 between 21:00 - 22:00.

    This maintenance is classed as low risk.

Jan 2025

Planned Network Maintenance 19th January 2025
  • Completed
    19 January 2025 at 9:00 PM
    Completed
    19 January 2025 at 9:00 PM
    Maintenance has completed successfully
  • In progress
    19 January 2025 at 8:00 PM
    In progress
    19 January 2025 at 8:00 PM
    Maintenance is now in progress
  • Planned
    19 January 2025 at 8:00 PM
    Planned
    19 January 2025 at 8:00 PM

    Work is required in order to update our systems.

    This work will take place Sunday 19th January 2025 between 20:00 - 21:00.

    This maintenance is classed as low risk.

Jan 2025 to Mar 2025

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