NTA - Network Issues – Incident details

Busy Lamps experiencing partial outage

Network Issues

Monitoring
Major outage
Started about 6 hours ago

Affected

Inbound Calls

Major outage from 3:42 PM to 4:55 PM, Operational from 4:55 PM to 12:00 AM

Outbound Calls

Major outage from 3:42 PM to 4:55 PM, Operational from 4:55 PM to 12:00 AM

Web Interface

Major outage from 3:42 PM to 4:55 PM, Operational from 4:55 PM to 12:00 AM

Busy Lamps

Major outage from 3:42 PM to 4:55 PM, Degraded performance from 4:55 PM to 5:38 PM, Partial outage from 5:38 PM to 12:00 AM

API

Major outage from 3:42 PM to 4:55 PM, Operational from 4:55 PM to 12:00 AM

Secondary Services

Major outage from 3:42 PM to 4:55 PM, Operational from 4:55 PM to 12:00 AM

Updates
  • Update
    Update

    Whilst services are fully restored, we are waiting for an update from our suppliers as to the reason for the outage. Once we have that,a reason for outage will be issued.

  • Monitoring
    Monitoring

    We now have a restricted service back-up and running, but services such as BLF will not be fully operational for a while as we concentrate on getting things running back as normal

  • Update
    Update

    Whilst we do have failover mechanisms in place, these only apply when the primary connection is hard down.
    As it currently flapping, this prevents the system moving into failover as the connection is not hard down.
    Unfortunately, this has put the system in a state where we will have to manually disconnect the link in order to utilise the other links. Our engineers are at site at the datacentre and working on the servers

  • Update
    Update

    Engineers have been dispatched to one of the datacentres to work on the issue

  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    Investigating

    We are currently investigating this incident at our datacentres, which is affecting our network and the abilility to make and receive calls.