NTA - Link between data centres down - Reduced redundancy – Incident details

The platform and network infrastructure are now stable; we are marking todays incident as resolved. The issue was caused as originally reported by a flapping network link between the data centres. We disabled and rerouted the traffic but by the time this was completed, too many calls were affected which caused the service to be disrupted. The moment we detected this issue, our upstream carrier for this link was contacted and we are now waiting for their findings. Our API may be delayed for several hours due to this. We apologise for the disruption and the inconvenience this may have caused you and your customers.

We are monitoring the network. Currently, everything looks stable and calls are connecting. If you see any calls stuck, please report these to support@nta.co.uk

We are currently monitoring our network after we experienced a link issue between data centres at around 2 pm this afternoon.

We are continuing to work on a fix for this incident.

We just resolved the issue! We've resumed service. Due to the dropped link between data centres, traffic had to be rerouted, which caused a short service disruption.

We are continuing to work on a fix for this incident. Now service affecting and calls being diverted to DR.

We are continuing to work on a fix for this incident.