NTA - Inbound Queue Calls not connecting – Incident details

All systems operational

Inbound Queue Calls not connecting

Resolved
Degraded performance
Started over 5 years agoLasted about 2 hours

Affected

Inbound Calls

Degraded performance from 1:44 PM to 4:03 PM

Updates
  • Resolved
    UTC
    Resolved

    We will continue to monitor and investigate this incident internally but expect no further disruption.

  • Monitoring
    UTC
    Monitoring

    We see some agents stuck on calls that happened during the issue which are now being cleared. Please report any issues you are still experiencing to our support team.

  • Investigating
    UTC
    Investigating

    We are currently investigating this incident.