We are marking this as resolved but will continue investigating the root cause for these inbound queue issues.
Monitoring
Update
Stuck calls have been cleared. We are closely monitoring the inbound calls and queues to prevent an issue like this again. The root cause is being investigated.
Monitoring
Monitoring
We are currently monitoring inbound calls to queues. Please report stuck calls or queues not working to support@nta.co.uk for us to investigate further.
Identified
Update
We are continuing to work on a fix for the root cause of this issue. Calls may be stuck and are currently being cleared.
Identified
Identified
We are continuing to work on a fix for this incident. Queue calls are working and stuck calls are currently being cleared.
Investigating
Investigating
We are currently investigating another incident regarding inbound calls to queues. We are aware of some calls being stuck and are working to resolve this.
