NTA - Inbound queue issue – Incident details

All systems operational

Inbound queue issue

Resolved
Minor outage
Started over 5 years agoLasted about 4 hours

Affected

Inbound Calls

Minor outage from 1:46 PM to 5:23 PM

Updates
  • Resolved
    UTC
    Resolved

    We are marking this as resolved but will continue investigating the root cause for these inbound queue issues.

  • Update
    UTC
    Update

    Stuck calls have been cleared. We are closely monitoring the inbound calls and queues to prevent an issue like this again. The root cause is being investigated.

  • Monitoring
    UTC
    Monitoring

    We are currently monitoring inbound calls to queues. Please report stuck calls or queues not working to support@nta.co.uk for us to investigate further.

  • Update
    UTC
    Update

    We are continuing to work on a fix for the root cause of this issue. Calls may be stuck and are currently being cleared.

  • Identified
    UTC
    Identified

    We are continuing to work on a fix for this incident. Queue calls are working and stuck calls are currently being cleared.

  • Investigating
    UTC
    Investigating

    We are currently investigating another incident regarding inbound calls to queues. We are aware of some calls being stuck and are working to resolve this.