NTA - Inbound Call issues to queues – Incident details

We believe this issue has now been fully resolved. We will keep monitoring the situation and update our status page accordingly. Thank you for your patients and sorry for the inconvenience caused.

We're wrapping up finishing old calls, not much longer now.

If your customer is affected by this queue issue, please ask them to bear with us. We are clearing old calls which will allow new inbound calls to the agents.

We are currently monitoring the situation and clearing old calls.

Old queue calls are currently still showing as active and therefore new calls are not connecting. We are aware of this issue and working to resolve it.

We implemented a fix and currently monitoring the result.