NTA - Firmware Upgrade – Maintenance details

All systems operational

Firmware Upgrade

Completed
Scheduled for 29 July 2021 at 7:00 PM – 30 July 2021 at 10:15 AM

Affects

Secondary Services

Under maintenance from 7:00 PM to 10:15 AM

Handset Provisioning

Under maintenance from 7:00 PM to 10:15 AM

Updates
  • Completed
    30 July 2021 at 10:15 AM
    Completed
    30 July 2021 at 10:15 AM

    Maintenance has completed successfully.

  • Planned
    29 July 2021 at 7:00 PM
    Planned
    29 July 2021 at 7:00 PM

    The Firmware upgrade for the Model D40 & E50 phones will be rolled out tonight to fix previously identified issues. However whilst doing our testing it has been identified that:

    ~ In auto-headset mode: Outbound calls- The headset button does not light up when you initiate the call by pressing OK or DIAL. The headset button does light up correctly on inbound calls, and if you initiate an outbound call by pressing the headset button.

    ~ In normal (not-auto-headset) mode: Outbound calls- Speaker key does not light up when you initiate a call by pressing OK or DIAL. Loudspeaker button does light up correctly on inbound calls, and if you initiate an outbound call by pressing the loudspeaker button."

    The manufacture has been able to replicate the issue and will be working with their research and development department for a future update.